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TurboVPN is used primarily as a free service, so it's easy to overlook the fact that there is actually a VIP package on offer. Unfortunately, however, it's rather pricey. Customers can shell out $11.99 per month, or opt for a $35.99 yearly subscription that works out to around $2.99 per month.
Payment options are also woefully limited, with TurboVPN only accepting payments via the Google Play or App Store. The good news is that this makes it easy to unsubscribe - just navigate to the app in a few taps. The bad news is that customers are unable to cover the cost of a subscription with Bitcoin or Paymentwall.
Generally, I'd recommend against paying for this VPN - and you only need to keep reading to find out why.
TurboVPN provides a free VPN service that can be used without limitations. It is a mobile-only VPN that cannot be used on desktop machines. The free cost of the VPN is truly superb. It means that people in locations where websites blocks are common can unblock the internet to regain access to news or online services they require.
While it is true that Free VPN services tend to be dodgy in terms of privacy (more on this later) - a free VPN can be extremely useful for people living in volatile political environments who require access to blocked news, apps, or social media services.
If you're willing to pay for TurboVPN's premium plan, you'll be happy to learn that it does unblock Netflix US. In addition, there are UK servers able to unblock BBC iPlayer, too.
However, plenty of TurboVPN users have reported issues with these servers. Often, customers have trouble staying connected to a server - which is particularly egregious when you consider how long it can potentially take to connect to a TurboVPN server in the first place.
Like most providers these days, TurboVPN offers a free plan in addition to its paid VIP subscription. The free option actually has a lot to recommend it (unlimited data, anyone?), and has proven particularly popular with mobile users thanks to its easy-to-install software and IPSec protocol. However, it's worth keeping in mind that you'll see a lot of ads. TurboVPN claims that these ads are necessary in order to provide a free service, which is fair enough... but a little distracting.
If you opt for the VIP package, you'll have a blissfully ad-free experience, and be able to take your pick of a huge amount of servers across 50 global locations. TurboVPN has massively expanded its server network in recent years, and offers specialized "streaming servers" that are all the better for accessing Netflix.
TurboVPN allows for up to 5 simultaneous connections with its VIP plan, and is compatible with Windows, Mac, Android, and iOS devices. Apps for Chrome users and the Amazon Fire TV are purportedly in the works, too.
Speed and performance
This VPN is for mobiles only, which means we had to test this VPN using the online speed test tool (as opposed to our scientific server based speed test system).
We thoroughly tested the speed performance of this free VPN and found it to slow down my connections about a half. I tested using a 50 Mbps Virgin Media connection in the UK, and found that the VPN slowed my connection down by around 26 Mbps.
That is really impressive and means that consumers can use this VPN to stream content online and unblock YouTube videos restricted in your country or other streams from around the globe. It also means this VPN would probably work out fine for doing VoIP calls.
We tested for leaks on a Virgin Media IPv4 connection and found the VPN to have no IP leaks or WebRTC leaks. This is great.
Sadly, however, the test site (ipleak.net) did discover 61 DNS servers in Belgium - all of which were Google DNS. It is possible that the VPN is proxying those requests, which would mean that Google never knows who is making those requests.
On the other hand, it is also possible that Turbo VPN is not proxying those requests at all. If that is the case, Google will know exactly which sites you are visiting. A good VPN handles DNS requests with its own servers, or at least proxies DNS requests before sending them to a third party resolver like Google.
We attempted to contact the firm via its feedback email (it has no support) to find out whether it is proxying those DNS requests, however, we were unable to get any response out of the VPN. To be safe rather than sorry we must assume that Google is handling these DNS requests.
It is possible that by being a Singapore based VPN, TotalVPN does not need to extract data back to China. However, the fact that the policy states that data may indeed be passed back to Chinese servers is definitely a grey area.
Turbo VPN claims to delete all usage logs at the end of each session. This is good because it means that this VPN is probably going to provide adequate security for most people’s needs.
Below you can see a screenshot of the kind of data this VPN logs. As you can see, timestamps are stored next to IP addresses. This means that it is possible to launch a time correlation attack on the users of TurboVPN. In addition, the VPN gives itself permission to collect massive amounts of invasive data about people’s devices, local network, ISP, advertising identifiers, device identifying numbers, and much more.
That is a huge amount of data retention, which certainly allows TurboVPN to access much more data than you would hope. As a result, we find it extremely hard to recommend TurboVPN to paying customers. There are plenty of VPNs on the market that store either non-invasive connection logs; or no logs at all. With that in mind, paying for this service seems pointless.
On the other hand, if you are somebody who can't afford a premium VPN subscription, and, you would prefer the TurboVPN, advertisers, (and perhaps even the Chinese government), to know what you are doing online - rather than your own ISP and government - this free VPN may be able to provide you with some genuine advantages.
However, it is possible that this VPN is not actually providing that privacy either.
TurboVPN claims to provide OpenVPN on both Android and iOS. This seems extremely unlikely because the vast majority of iOS VPN apps do not provide OpenVPN encryption. According to its website, it implements AES-256 encryption. However, because it doesn’t have .ovpn files and it has no customer support - we have been completely unable to verify this.
We have been unable to find out any information regarding the cipher, handshake, auth, or whether Perfect Forward Secrecy is implemented. Under the circumstances, I am left unable to confidently say that it implements OpenVPN encryption. If you use this VPN, you will be completely in the dark about what security you are getting.
This means that it is possible that this VPN is not actually encrypting your data at all, which means that this VPN may be giving you a false sense of security - when actually your ISP is still able to track everything that you do online.
The TurboVPN website is barren of resources - there's very little information, no live chat support, and no way of contacting the provider directly. Essentially, the site is one big advert.
Considering that there's no live chat feature, a ticket-based email system is sorely missing, too! As it is, there's currently no way to contact the provider with questions or comments.
Another detail worth keeping in mind is that TurboVPN does not offer a money-back guarantee. Once you've handed over your money, you can't get it back, even if you're less than impressed by the service. TurboVPN does offer its users a free 3-day trial, but you'll need to pay for a subscription first.
We tested both the iOS and Android version of the app and found them to work well for spoofing my location. Downloading them is easy, and you don’t need to hand over an email address or any other data.
In the Android app users can select between OpenVPN encryption and IPSec. Users can also choose to connect automatically as soon as the VPN is launched.
We tested VPN speeds connected via IPsec to see if this would speed up my connections. They remained identical, which is somewhat surprising. We would have expected a change in connection speeds with a different encryption protocol, this makes me wonder if it is really changing the encryption settings.
On Android, users can select between the 9 servers located in the UK, the USA (New York or San Francisco), Canada, India, Singapore, the Netherlands, France, and Germany.
Unfortunately, iOS users are not given any server options. Users must connect to the server that it assigns them to automatically. For me, that was a server in Germany some of the time, and a server in the Netherlands most times. This does not give people the opportunity to unblock specific content. However, it will allow consumers to escape any localized censorship they are experiencing.
Adverts are served almost every time you do something in the menu, and those adverts tend to force you to watch for around 5 seconds. We tested speeds while on the iOS app using IKEv2, and both the OpenVPN settings; like on Android we found changing the setting did nothing to my speeds.
We find this highly suspicious, and it genuinely makes us wonder whether the settings on the app are just there for show. If that is the case, it is possible that this VPN is providing PPTP encryption on every single one of its settings. The fact that so few iOS apps on the market (even by leading VPN providers) implement OpenVPN encryption causes massive amounts of suspicion.
Of course, we can hope that it is providing IKEv2, which would be excellent. However, under the circumstances, we have to say that there is just no way to say with certainty that the iOS or Android VPN apps can be trusted for privacy purposes.
Despite this, we found TurboVPN to be useful for unblocking content that I usually wouldn’t be able to access, yet sadly we are left wondering what kind of privacy this VPN is providing, and have to admit that it could be none at all.
A number of things about the VPN seemed too good to be true, and that certainly made us suspicious. For this reason, we would recommend this free VPN for unblocking content only rather than for privacy. On Android, speeds were a little slower than on iOS. However, iOS users are not able to select where they connect to; a feature that certainly makes the Android VPN more appealing.
Due to its poor privacy, non-existent customer support, unverifiable DNS request handling procedures, and suspicious encryption options we can not recommend the paid version of this VPN under any circumstances. In addition, we would not recommend using this free VPN if you desire privacy from your ISP. However, if you want to unblock some content for free; this VPN will do the trick.