NordVPN Review

NordVPN is a no-logs VPN provider based in Panama that is strong on privacy. It is a reliable service with apps for all popular platforms that will easily let you bypass local censorship, access internationally geo-restricted content, or unblock content restricted by an admin in work, at school, or on public WiFi.

NordVPN offers a wealth of market-leading security features that make it a good option for just about anybody. It also has rare privacy features such as double-hop connections, VPN over Tor, DNS-based malware protection, Smart DNS, and more, all at a very reasonable price point. 

Our Score
5 / 5
Readers' Rating
3.5 / 5
Pricing
$3.71/mo - $11.95/mo
Simultaneous connections
6
Server Locations
59 countries
Jurisdiction
Panama
ProPrivacy.com SpeedTest (average)
85.9 Mbps
Available on:
Works with:
Visit NordVPN

3 User Reviews

David Smith (TrustPilot)
on 2020-07-22 08:10:15.
Overall score: 5
Been using Nord for some time now and has always been fast and reliable. Recently had an issue with getting the app to open. Support teams 'Lucas' was quick on the case via the online chat service. Resolved my issue at lightning speed (just like their servers). Can not fault. Thanks for a reliable service NordVPN.
Kyle
on 2020-07-21 04:09:04.
Overall score: 5
I’ve tried the top 10 vpns and this is the best. Fastest speed and great features.
Scott
on 2020-06-03 13:12:37.
Overall score: 1
I had Nord for 2 years and it was horrible. I was in 16 different countries during that period and it was always a challenge to open Netflix.
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Video Review

NordVPN has become a household name in the VPN space thanks to strategic partnerships with the likes of Liverpool Football Club and well-place prime time television advertisements. But for all its popularity, does it truly live up to the hype? Watch the video below or keep reading o find out.

NordVPN Review 2020 🗻Too Good To Be True? 🤞ProPrivacy ✅

NordVPN Review 2020 🗻Too Good To Be True? 🤞ProPrivacy ✅
NordVPN Review 2020 🗻Too Good To Be True? 🤞ProPrivacy ✅

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If you want to see how the service stacks up against the competition, check out our side-by-side comparison of NordVPN and ExpressVPN.

Pricing

Like most market-leading providers, NordVPN has a single plan that can be purchased for varying lengths of time. Discounts are given to those customers who are willing to commit for a longer period of time. And, thanks to Nord's reliability, subscribing for longer is never a bad idea.

NordVPN is a surprisingly cheap VPN that can easily be considered one of the better services available on the market. Like most premium providers, it gives all subscribers a chance to change their minds – offering a 30-day money-back guarantee. This leaves you with no reason not to jump in headfirst and give it a trial run.

It accepts payment via credit/debit card and Bitcoin, which allows for potentially anonymous payment. However, it is worth remembering that, due to the way VPNs work, NordVPN will know your true IP address, regardless – though it will never store any records of what you do online thanks to its no-logs policy!

Supported Payment Platforms

Visa/MasterCard
Amex
Cryptocurrency

Does NordVPN unblock Netflix?

NordVPN ExpressVPN CyberGhost VPN
Netflix
iPlayer
Amazon Prime
Hulu
Disney+

NordVPN is a service that works tirelessly to keep providing access to popular streaming services. Unblocking streams is one of its primary selling points, and for this reason, it ensures that users have access to both VPN servers that work with Netflix and a Smart DNS feature (called Smart Play) that is there to catch the slack if one of its VPN servers is temporarily blocked by Netflix (or any other stream provider).

In our tests, Netflix and BBC iPlayer worked flawlessly with the VPN connected in Windows and using the older Mac OSX OpenVPN client.

However, although NordVPN says Smart Play is enabled in all its apps, we could not access US Netflix using its new macOS IKEv2 app or its Firefox add-on. This VPN will also unblock YouTube videos that are restricted within your region.

Speed

At ProPrivacy we use a proprietary, scientific, server-based speed test system to test VPN speeds of all market-leading VPNs; three times a day. We recently updated our speed testing algorithm to account for VPN services like NordVPN - whose software selects the best possible server automatically to provide faster speeds to users. This provides a much fairer comparison between this kind of setup and services that load-balance across a number of servers at a given location.

NordVPN ExpressVPN CyberGhost VPN
ProPrivacy.com SpeedTest (max/burst) 568.0 565.7 556.2
ProPrivacy.com SpeedTest (average) 85.9 60.3 63.92
IPv6 leak detected?
WebRTC leak detected?
IPv4 leak detected?

Below, you can see the results of NordVPN's test results compared to a number of market-leading VPN services. As you can see, NordVPN is a remarkably fast service that provides superb burst (max) speeds and outstanding averages.

In the previous three months, NordVPN had average downloads speeds of 85.9 Mbps. This is fast, and means that the service is ideal for streaming in HD and doing other data-intensive tasks while connected to the VPN.

We decided to give the OpenVPN connection a bit more testing, and found the results were definitely location dependent. We found many European servers to be faster than local UK ones physically closer to us, this could be because of added congestion on those servers. 

We did also have a little trouble connecting to some servers (most notably ones in the Netherlands), but this is likely to have been a temporary issue. As far as reliability is concerned, we had no disconnections during our tests, which is great.

We also tested for IP leaks In Windows and using the new macOS IKE2 client we detected no IP leaks whatsoever. Using the older OSX OpenVPN client, though, we detected an IPv6 WebRTC leak. Thus, if you are a Mac user with an IPv6 connection, you should use the IKEv2 client, disable IPv6 on your system, or disable WebRTC in your browser (all easy to do).

Ease of use

NordVPN ExpressVPN CyberGhost VPN
Android
iOS
Windows
macOS
Linux

Signing up

Signing-up for the service is a straight-forward affair. A valid email address is required, but there is no reason this cannot be a disposable one. Unless paying in Bitcoins, of course, NordVPN will know your payment details, anyway.

Once signed up, you will download NordVPN’s software immediately, and will receive a confirmation email containing some useful links.

NordVPN provides custom GUI apps for Windows, macOS, Mac OSX, iOS, and Android. It now even offers a command-line OpenVPN client for Linux. It also provides manual setup guides for all these platforms, plus Blackberry 10, Chromium, and various routers and NAS. These guides look a little on the bare-bones side, but should work well enough.

It is also possible to purchase a pre-configured NordVPN router from .

The NordVPN Windows client

nordvpn windows client

The map is pretty. VPN newbies might find the Connection Wizard (bottom left) handy.

nordvpn server selection

As we have already seen, there are lots of servers to choose from. These include many specialized servers.

nordvpn speciality servers

There is a per-app kill switch. You can choose which apps will be shut down in the event of a VPN disconnection. This is very handy, but note that it is not a firewall-based kill switch. So if the NordVPN client itself crashes, the specified apps will not shut down, and can continue to access the internet.

nordvpn features

DNS leak protection is enabled by default

The NordVPN Windows client, then, is very fully featured, looks good, and is easy to use.

The Mac clients

NordVPN offers two Mac clients: the older OpenVPN client for Mac OSX, and the newer IKEv2 client for macOS. The newer app is available to download from the App Store.

The older client features a kill switch, which the newer one doesn’t, but we detected a WebRTC IPv6 leak in the older app which we didn’t in the newer one. The older app also allows you to switch between OpenVPN UDP and TCP, which can be useful for defeating modest VPN blocks.

Other than that, neither app offers any features worth mentioning, which makes them much less fully featured than the Windows version of the software.

The Mobile apps

The NordVPN Android and iOS apps are very similar.

nordvpn mobile app

The apps look remarkably similar to the desktop clients, which is a good thing.

nordvpn country selection mobile

I detected no IPv4 or WebRTC leaks while using either app, but please bear in mind that I can't test for IPv6 leaks on mobile platforms at this time. 

The browser add-ons

The Chrome and Firefox apps connect to a NordVPN's HTTPS proxy servers. They provide many of the benefits of a true VPN but limited to just the browser. These include spoofing your real location and encrypting your internet connection so that you cannot be spied on. Which can be very handy!

You need a full NordVPN account to use its browser add-ons. Interestingly, the Firefox add-on was able to unblock BBC iPlayer for me, but not US Netflix.

Customer Service

NordVPN CyberGhost VPN
Free Trial
Money-back Guarantee
24-hour support
Live chat
Money-back guarantee length 30 45

24/7 customer support is provided via a ticket system (webform), Facebook, Twitter, or email. A live chat option is also available. When I contacted support via live chat, I usually received an instant or very quick response.

In the past, I have found the quality of its support to be somewhat uneven, but NordVPN seems to have upped its game of late. So much so, in fact, that it won "Best Customer Service" award in our 2018 ProPrivacy.com Awards. NordVPN provided fast, detailed, and knowledgeable responses to our battery of customer service tests, so hats off to them for that. 

A small knowledge-base plus various setup tutorials are also available. A regularly updated blog discusses internet security issues in general, plus NordVPN-specific topics.

Please Note

While COVID-19 has been a thorn in the side of many businesses across the world, NordVPN has assured us that it is currently “working with full ammunition” and shouldn’t see interruptions to its service. This could change if the coronavirus pandemic worsens, but we recommend understanding where possible, as we all need to come together during this difficult time.

Privacy and Security

NordVPN CyberGhost VPN
Bare Metal Servers?
Self-hosted DNS
Kill Switch
Obfuscation (stealth)

Logging Policy

NordVPN is based in Panama and promises to keep no logs at all:

NordVPN does not monitor, store or record logs for any VPN user. We do not store connection time stamps, used bandwidth, traffic logs, IP addresses.

NordVPN

Panama has a completely uncensored internet and zero government surveillance. It is also comfortably outside the direct influence of the NSA and GCHQ. Indeed, the simple fact that this no-logs VPN provider is based in Panama makes it one of the best choices available for privacy fanatics.

There has been a great deal of speculation on the internet of late of NordVPN ties to Lithuanian infrastructure provider, Tesonet. But with two audits by a third-party Swiss CyberSec firm under its belt to confirm its no-logs policies, it looks like there is nothing to worry about.

Website tracking

The NordVPN website uses a number of trackers, but these seem fairly benign and non-invasive. Importantly, there are no Google Analytics or Facebook trackers.

Please check out ProPrivacy.com’s VPN Review Process Overview for a discussion on website tracking.

Payment Processors

All payments are handled by a company called CloudVPN, which is based in the United States. NordVPN explained the situation to us:

Being based in Panama has a downside. It complicates our ability to sign our apps, place them in stores and process our payments. Therefore, we've established a proxy-based in the US, which in a nutshell acts only as our payment processor and has nothing to do with the actual service... It's not a third-party company, it's under our control, and we use it to process our payments. In short - we handle payments ourselves, just through another company.

VPN Protocols and Encryption

NordVPN CyberGhost VPN
WireGuard
Catapult Hydra
Shadowsocks
PPTP
L2TP/IPsec
SSTP
IKEv2
OpenVPN

NordVPN can be configured using most common VPN protocols. OpenVPN is used by default in its Windows and older OSX clients, but its iOS and new macOS app use IKEv2 instead.

Both are solid protocols: OpenVPN is much more battle-tested than IKEv2 from a security standpoint, but IKE2 is also considered very secure and is faster than OpenVPN. NordVPN uses the following encryption settings for OpenVPN connections:

Data channel: an AES-256-CBC cipher with HMAC SHA256 hash authentication.

Control channel: an AES-256-CBC cipher with an RSA-2048 handshake and HMAC SHA256 data authentication. Perfect Forward Secrecy (PFS) is provided by a DHE-4096 key exchange.

This is a very strong setup designed to keep you safe.

NordVPN’s iOS VPN app uses IKEv2 with an AES-256-GCM cipher and HMAC SHA2-384 data authentication. PFS is provided by a DHE-3072 exchange. The Mac App Store software uses IKEv2 with Cisco’s NGE (Next Generation Encryption) protocol.

Features

The NordVPN desktop apps have a system kill switch. The Windows VPN app also features a per-app kill switch. The iOS app features a kill switch. They all provide IPv4 and IPv6 DNS leak protection, plus WebRTC leak protection. As we have seen, in our tests these features all performed well (IPv6 WebRTC leak on the OSX OpenVPN client excepted).

Visit NordVPN

Double VPN

This feature allows you to “chain” VPN servers so that your data is routed between two VPN servers as it travels between you and the internet.

Double VPN

NordVPN offers several double VPN combinations.

Such chaining can provide some security benefits, but will always result in a major loss of speed. I think the privacy/security benefits of “double-hop” VPN servers are rather limited. But I understand that this is not a view shared by everyone. For those who value the feature, NordVPN is one of only a few providers to offer it.

Tor over VPN

For a full discussion on the pros and cons of using Tor over VPN (or Onion over VPN as NordVPN terms it). In this configuration, you connect first to a NordVPN server and then to the Tor network before accessing the internet:

Tor over VPN

NordVPN achieves this using an OpenVPN configuration file which transparently routes your data from the VPN tunnel to the Tor network. This means that your entire internet connection benefits from Tor over VPN.

This setup does offer some privacy and security advantages, but a similar effect can be achieved simply by using the Tor Browser while connected to the VPN. Crucially, such a setup is much more secure than the method offered by NordVPN.

Tor over VPN (however you do it) will seriously slow down your internet speeds as you get the combined hit of using both the Tor network (which is very slow) and the VPN.

XOR Obfuscated Servers

NordVPN runs obfuscated servers in a number of counties: the US, Canada, the UK, Germany, the Netherlands, Sweden, Hong Kong, Singapore, Turkey, the UAE, and Egypt. These use the XOR encryption algorithm to overcome VPN censorship blocks put into place by authoritarian governments.

XOR is often used by malware to hide from detection, but it also works just as well for hiding VPN ciphers! This means users in places such as China and Egypt should be able to access the open internet by connecting to one of NordVPN’s obfuscated XOR servers.

CyberSec

CyberSec is a new feature. It blocks DNS requests based on a real-time blocklist of harmful websites that may host malware. As such, it should shield you against malware, help prevent botnet control, and block many intrusive web ads.

I can't comment directly on its effectiveness, but the principle is sound and there is no reason to believe it does not work as advertised.

WiFiSec

This new feature will automatically initiate a VPN connection whenever a Wi-Fi network is joined. It can be set up to auto-connect to Nord on both secured and unsecured Wi-Fi networks.

Visit NordVPN

The VPN market is becoming increasingly competitive, with the result that many providers are becoming very generous with the number of devices they allow to connect at once. Permitting up to six simultaneous connections, NordVPN has joined this trend.

If you connect devices to the same server, you must choose different protocols for the VPN connections. OpenVPN TCP and UDP are counted as different protocols, so you can connect one device using TCP and another using UDP. We do not consider this to be a major limitation,

Unlike some providers, this VPN allows torrenting on all its servers, although it does not support port forwarding. It also doesn't support port selection, so you can't specify OpenVPN to run over TCP port 443 in order to bypass VPN censorship. This should not be necessary, however, as NordVPN offers Xor obfuscation instead.

NordVPN's use of mixed bare metal and virtual servers is not a big issue for us, although as with other VPN services, we do wish it clearly labeled which are which so that users can make an informed decision about the servers they connect to.

WireGuard (new April 2020)

Dubbed NordLynx, NordVPN has started rolling out support for the WireGuard protocol in its apps. We have only tested it in the macOS IKE client, but we understand that WireGuard support is being built into all its custom software. WireGuard is a lightweight but cryptographically secure new VPN protocol, which is widely regarded as the future of VPN technology. It should be noted that whatever its merits on paper, WireGuard is nowhere near as "battle-tested" as OpenVPN. 

The Linux version of WireGuard recently exited beta and is to be included in all future Linux kernels. This bodes well for the protocol, but on all other platforms, it remains in beta, and should therefore be regarded as experimental. OpenVPN or IKEv2 are still recommended for maximum privacy. 

One of the biggest mooted advantages of WireGuard is that it is faster than most other VPN protocols. We put this to a quick-and-dirty test using speedtest.net, connecting to nearby VPN and test servers (showing download results only):

No VPN: 126.48 Mbit/s
OpenVPN: 63.49 Mbit/s
IKEv2: 70.8 Mbit/s
NordLynx: 76.88 Mbit/s

So that's a clear win for WireGuard!

Smart DNS (“Smart Play”)

Smart DNS is a technology that enables you to pretend to be elsewhere by resolving DNS requests at a specified location. This makes it ideal for streaming geo-blocked content.

According to NordVPN, users can access over 150 streaming services using NordVPN Smart Play. These include Hulu, Amazon Prime, ABC Go, Zattoo, Cartoon Network, Shudder, WeTV.com, Telemundo, VH1, Vevo, TNT Drama, Sundance.tv, StarTrek, Spike, PBS, Slacker, NBC Sports, FoodNetwork, DramaFever, Discovery, Crackle, and many more.

NordVPN’s implementation of Smart DNS is rather unusual. For a start, it uses an encrypted proxy connection. We are not sure what advantage this brings over an unencrypted connection, as Smart DNS is not really about security or privacy. On the other hand, though, it can't do any harm.

For a second, it requires no additional configuration. It runs inside all NordVPN’s apps (we are told), and when you are connected to a VPN server, it detects whether the streaming service requires additional DNS routing. In practice, this meant that we could watch US Netflix even when connected to a non-US server. We have not tested, but NordVPN says all its UK servers now work for BBC iPlayer (both for mobile and desktop).

One downside of this setup is that you cannot configure NordVPN’s Smart DNS to run on devices that cannot run a VPN client: such as your smart TV, games console, or Roku.

Diskless RAM servers

As of May 2020, NordVPN is transitioning to diskless RAM servers, with around half of its infrastructure moved to the diskless setup. NordVPN tells us that "if everything goes as expected, the transition should be completed within a few months."

This is a great move, as it ensures no user data persist on a server once it has been rebooted. Booting from a read-only disk also helps to prevent security issues developing and persisting in servers.

Audits

Since NordVPN is a closed-source VPN, it's difficult to trust the company when you only have its word that it is doing the things it says. Fortunately, Nord realizes this, which is why it has reached out to third-party cybersecurity firms to audit its applications and its no-logs policy.

In 2018, NordVPN partnered with PricewaterhouseCoopers AG Switzerland for the first evaluation of its no-logs policy. Of course, things can change over the years, which is why Nord has continued this partnership into 2020, allowing PricewaterhouseCoopers to conduct a second analysis of its Standard VPN, Double VPN, Obfuscated (XOR) VPN, and P2P server configurations.

What was true then is true now. We do not, nor will we ever, monitor your internet activity for any reason.

NordVPN

In an effort to fully prove its trustworthiness, NordVPN even entered into a "strategic cooperation" with VerSprite in 2019. The CyberSec company conducted a comprehensive audit around Nord's various VPN applications, keeping them all up to scratch.

Nord Teams

NordVPN has now released a business edition of its VPN service that is aimed at teams. The service provides access not only to traditional pass-through VPN servers for spoofing your location, but can also be set up as a VPN intranet to provide access to business LAN and cloud resources. It is a highly versatile and customizable business VPN for teams that can be set up depending on the needs of individual businesses. 

Other stuff

NordVPN is the only VPN service we know of to offer a transparent and public bug bounty program. It is a founding member of the i2Coalition, which aims to improve standards and improve consumer trust across the VPN industry.

Conclusion

NordVPN offers a fully-featured service. The fact that it is based in Panama and keeps no logs is a big draw for those who care about privacy, and its software looks good and works well.

Speed performance is an issue that has plagued NordVPN since it was launched. However, after implementing our new test algorithm, it did produce better results – with some fairly decent average and max burst speeds. This puts Nord in the top half of the industry and makes it much more competitive than it used to be. Let's hope it keeps this up.

The 30-day money-back guarantee gives you plenty of opportunity to ensure that everything works for you as it should. What you get with NordVPN is a very fully featured, privacy-friendly VPN service with decent speeds and the ability to access restricted content on major streaming platforms such as Netflix. 

Overall, we recommend NordVPN! But if you're still not sure, why not compare NordVPN and ExpressVPN side-by-side?

Visit NordVPN

This review is available in: Spanish English

Written by: Douglas Crawford

Has worked for almost six years as senior staff writer and resident tech and VPN industry expert at ProPrivacy.com. Widely quoted on issues relating cybersecurity and digital privacy in the UK national press (The Independent & Daily Mail Online) and international technology publications such as Ars Technica.

199 Comments

Wayne
on June 27, 2020
Reply
I see that Nord have changed there privacy policy! Is there anything that effects the no logging policy ?
https://cdn.proprivacy.com/storage/images/proprivacy/02/ray-walshjpeg-avatar-image-default-1png-avatar-ima-7df05c2bafe5e85cb7cb582cd8351a9bpng-avatar-image-default-minpng-avatar_image-small.png
Ray Walsh replied to Wayne
on July 9, 2020
Reply
Not that we have heard or seen, as far as we know it is still an absolutely no logs service - but we will look into it to be sure. Thanks.
Mudassir Mirza
on February 8, 2020
Reply
Nice Review........Thanks for sharing it
Elias
on January 6, 2020
Reply
Works relatively well for most uses and I honestly feel safer online using their service. It allows me to access entertainment options restricted in specific countries (some Swedish channels don’t make their content available outside Sweden). Sometimes it takes some time to find a better working server to connect to, but I’ve also seen many improvements released over the past year, so would recommend this if you want a cheap solution with a perfect UI.
Junglist
on January 5, 2020
Reply
So, no mention of the password leak that NordVPN had? https://arstechnica.com/information-technology/2019/11/nordvpn-users-passwords-exposed-in-mass-credential-stuffing-attacks/
https://cdn.proprivacy.com/storage/images/proprivacy/02/member-dougjpg-avatar-image-default-1png-avatar-image-default-minpng-avatar_image-small.png
Douglas Crawford replied to Junglist
on January 6, 2020
Reply
Hi Junglist. As you can see from its publish date, this review was written before this incident occurred. We did, however, report the incident at the time. Please see NordVPN admits it was hacked
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