Private Internet Access Review

Private Internet Access VPN is a US-based provider that keeps zero logs, a claim it has proven in court. The VPN was recently acquired by Kape Technologies - a CyberSec firm based in London whose primary aim is to help consumers gain protection online. PIA VPN has more than 12,267 servers in 74 countries, it provides strong OpenVPN encryption, and is one of the most popular VPN services among Reddit users. It also has live chat support and access to Netflix US.

Private Internet Access (PIA) is a respected VPN service that has been around since 2010. It is a US-based VPN that provides high levels of privacy and reliability. The VPN has a zero-logs policy – which makes up for its US-base. PIA has apps for all popular platforms that provide strong encryption and a superb choice of servers around the world. PIA is also a cheap VPN service that performs well above its pay grade. Despite the budget price (if purchased yearly), PIA unblocks a decent amount of highly sought after content – including Netflix (multiple regional libraries) and BBC iPlayer.

Our Score
4.6 / 5
$2.84/mo - $10.51/mo
Server Locations
74 countries
Simultaneous connections
USA SpeedTest (average)
62.2 Mbps
Available on:
Works with:
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Private Internet Access can be purchased in three different subscription plans. All those plans offer the same functionality and differ only in that the price becomes cheaper for those who commit for a longer period of time.

At $9.95 for a single month, this VPN can be considered an averagely priced service. This cost is neither cheap nor expensive - and it will allow people to make use of the VPN on vacation at a reasonable cost.

Where the VPN really starts to shine, is on the yearly subscription plan. At a cost of $39.95, the VPN works out at just $3.33 per month. That really is a shockingly good price considering the caliber of this VPN service. 

For those who prefer a six-month subscription, the option is there to pay the equivalent of $5.99 per month. However, because that price works out to $35.95 in total - we recommend that you pay the extra $4 to get the VPN for 12 months (it's a bit of a no brainer). 

PIA subscriptions can be purchased with a credit card, PayPal, and several online payment systems. Subscribers can also opt to pay with a variety of gift cards including Starbucks, Best Buy, and Walmart. This is great for paying with more anonymity (you could also sign up with a burner email). In addition, PIA accepts Bitcoins for those who prefer crypto.

If you like the sound of PIA and want to give it a test run, the firm provides a solid 30-day money-back guarantee period. This allows you to test the VPN risk-free for a whole month. This is a vast improvement on its previous 7-day trial period and is a big thumbs up to the new owner, Kape Technologies.

Overall, we can’t stress how cheap PIA is when purchased with a yearly subscription. Considering the improvements PIA has made in terms of unblocking content - the price is definitely a winner. (It is also worth noting that PIA sometimes has seasonal special offers that bring the price down - so it is well worth clicking through to the site to check what is going on right now).

Unblock Netflix?

As of July 2020, PIA unblocks major streaming providers such as Netflix and BBC iPlayer. As well as unblocking the US library (let's face it, that's what most of us are after), the provider also successfully unblocks Netflix UK, Germany and Japan.

This is great news for subscribers and means that PIA is now an excellent VPN for streaming. What's more, if you want a VPN for accessing restricted streaming sites like putlockers, 123movies, Viooz, etc - this VPN will protect your privacy and let you stream content for free all day long.

All in all, this VPN is definitely considered an outstanding option for anybody looking for a Netflix VPN. And, considering the cost of this VPN, it is a service that is definitely going to win over a lot of consumers.


Routers Supported DD-WRT, Tomato, PfSense, LEDE, Merlin, AsusWRT
Port selection
Port forwarding
Simultaneous connections 10
Total servers 12267
Server Locations 74
Router Support
Bare metal or virtual servers Bare metal
Split tunneling

Private Internet Access is a fully featured VPN that comes with a lot of outstanding features

  • No logs VPN
  • Apps for all platforms (Windows, macOS, Linux, Android, iOS)
  • Browser extension (Chrome, Firefox, Opera)
  • P2P Torrenting permitted
  • 12,267+ servers in 74 countries
  • Many encryption options inside the apps
  • OpenVPN encryption by default (apart from on iOS)
  • Auto-detect fastest server
  • SOCKS5 proxy
  • Shadowsocks proxy
  • 10 simultaneous devices!
  • Obfuscated servers/stealth VPN
  • Killswitch on all platforms
  • Port Forwarding
  • Split tunneling
  • Auto-connect feature
  • PIA Mace feature to block domains that serve ads, trackers, and malware

In addition, this VPN provides server counts, locations, and bandwidth stats on its website. Users can also select each individual VPN server and do a speed check to see how it is performing.

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Speed and Performance

We test VPN speeds three times a day using a scientific server-based speed test system. Our test servers test VPN IP addresses in Hong Kong, Australia, the UK, and the US for max speeds and average download speeds. Test results for the months of January through March, 2020, are displayed below.

Average download speeds of 88.4 Mbps are extremely fast, which is pretty monumental considering the price of this VPN. Again, we have to give kudos to Kape here. A year ago, this VPN had average download speeds of around 30 Mbps.

Those speeds weren't that bad, and would have been more than adequate for streaming. However, since Kape acquired PIA there has been a marked improvement in the connection speeds that consumers can expect. 

These download speeds will allow you to stream content in HD and do other data intensive tasks such as gaming or video conferencing.  Thus, PIA is now consistently one of the fastest VPNs available on the market. 

Leak tests

IPv6 leak detected?
WebRTC leak detected?
IPv4 leak detected? SpeedTest (max/burst) 254.93 SpeedTest (average) 62.2

We tested PIA for leaks using our industry standard VPN leak testing tool.  Our tests revealed that PIA is a solid VPN that suffers from no IPv4, IPv6, WebRTC, or DNS leaks. These are perfect results.

No leaks were discovered on Mac or Windows when testing on an IPv6 connection, and IPv6 was disabled automatically by the VPN software to ensure that there are never any leaks to worry about. 

It is also nice to see that PIA VPN has a kill switch on all platforms - making this VPN more than trustworthy enough for people who want to torrent.

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Self-hosted/Proxied DNS Proxy
Kill Switch
Obfuscation (stealth)

Being based in the US is not ideal for a privacy service. The US government enforces warrants and gag orders that can be used to force US-based companies to provide them with all the data that passes through their servers. 

To counteract this, PIA has a zero logs VPN, so it has no records about what its subscribers do when connected to the VPN. This means it has nothing to supply US authorities, even if it is approached. 

Admittedly, it is possible that the US authorities could serve PIA with a warrant and gag order to store logs. This might be a concern depending on your personal threat model. However, it is worth noting that PIA is one of the few VPNs that has proven its no logs claim in court; several times. In our opinion, that makes PIA a VPN provider that deserves trust and respect.

In addition, this VPN permits P2P downloading via BitTorrent, which is generally the sign of a VPN provider that is not concerned about having logs sequestered by the authorities.


Other protocols Cisco iPsec

PIA is one of the few VPNs that provides a large number of encryption settings in its clients. And we are happy that PIA has completely removed outdated protocols like PPTP from its clients. Instead, users must now stick to Open VPN or IKEv2 (on iOS).

Subscribers can toggle through many different cipher strengths for OpenVPN, giving them the power to make the security of the VPN tougher or weaker (to get better performance). The VPN provides everything from strong - to very strong OpenVPN implementation (meaning that it really has no weak settings). And a kill switch is available on all platforms to ensure privacy is maintained even when the VPN connection drops out.

Below we have included the maximum encryption standards for OpenVPN that are available in the clients:

  • Data channel: AES-256 cipher, with strong SHA256 for authorization and a handshake of RSA 4096. 
  • Control channel: AES-256 cipher with SHA384 authentication. Perfect Forward Secrecy is delivered with a DHE+RSA exchange for RSA handshakes, or ECDHE+ECDSA for ECC handshakes.

This is extremely robust encryption that will provide military-grade privacy and security for the VPN tunnel. Although having a lot of encryption options may be a trifle confusing for beginners, in reality, it is very easy to set this VPN up (because it comes preset to reasonable standards by default). We think having these extra setup options is one highlight of this service.

Customer Service

Free trial No
Money-back Guarantee
24-hour support
Live chat
Money-back guarantee length 30

Customer service is one of the places where PIA has been criticized sharply in the past. However, it has now released a live chat support service on its website that is available during US business hours. This is a vast improvement for the service, that will allow users can get instant support at certain times of the day.

It is also worth mentioning that PIA has always been extremely reliable - and easy to set up. As a result, it is a VPN that few people require much support for. Despite this, if you do have any trouble using the VPN, you can rely on either the email (ticket system) or the live chat system. We found responses to arrive within a few hours of creating a support ticket, which is excellent.

In terms of customer support resources, PIA is outstanding. The website has an FAQ section and a blog that provides interesting news article surrounding privacy tech and legislation from around the globe.

To conclude, it would seem that from now on PIA subscribers are going to get the kind of support that subscribers get with VPNs that usually cost a little bot more. This is another win for PIA customers. 

User Experience


We found the user experience to be fantastic from the getgo with this VPN. PIA is a provider that actually provides important information about the service on its website; this allows prospective subscribers to get a clear idea of the apps' features. This is a breath of fresh air in an industry where often important details are hidden away.

As far as its software is concerned, PIA has easy to use apps for all popular platforms including Android, Windows, Mac, iOS, and Linux. It also has guides for installing it on a selection of routers (DD-WRT, Tomato, PfSense, LEDE, Merlin, AsusWRT). And, PIA provides setup guides and tutorials for every single platform, which will help beginners to get the VPN set up.

A Shadowsocks proxy can also be configured within the clients to permit users to redirect the VPN connection through an additional location. And a SOCKS5 Proxy can be configured in the members area of the website and activated in the VPN client. These proxies are great for people living in places like China.

Windows app

The PIA Windows VPN app comes with a Killswitch to stop you leaking data to your ISP should the VPN connection fail. No dedicated obfuscation tech for getting around VPN firewalls is available (Obfsproxy, Stunnel, or XOR for example). However, users can opt to send their TCP traffic over port 443 to disguise it as regular HTTPS traffic. This will allow PIA users to bypass firewalls and/or conceal their VPN use in countries where they are frowned upon. 

Newly added to the app this year, users can also find split tunneling and port forwarding, which are useful extras. Split tunneling will let you send some traffic inside the tunnel and some outside of the tunnel. This permits you to use your real IP address for some tasks, while ensuring that the rest of your traffic is safely encrypted in the VPN tunnel at the same time.

Port forwarding is a fairly rare VPN feature that allows users to improve their torrenting speeds, remote access their PC while away from home, or access personal games or media servers set up on their LAN. The availability of these extra features is excellent considering the cost of this VPN.

Overall we found this VPN client to be stable and reliable. It provides strong OpenVPN encryption, a choice of encryption strengths, and both OpenVPN UDP or TCP.  We found speeds to be superb using this client, and it is definitely an ideal VPN for streaming more content, torrenting, or watching US Netflix.

Mac app

We tested the Mac VPN client and found it to suffer no leaks on IPV4 or IPv6. That means that the VPN can provide strong privacy and security straight out of the box. A kill switch is available, and this client provides obfuscation in the same way as its Windows counterpart. This makes the VPN ideal for torrenting, and great for people living in places like China and Iran.

As with the Windows client, the most recent PIA client for macOS provides a lot of customization and gives users access to advanced features such as the SOCKS5 or Shadowsocks proxies, split tunneling, and port forwarding. Port selection is also available to allow users to conceal OpenVPN TCP as regular HTTPS on port 443.

Overall, we found this to be an excellent VPN for Mac that has everything Mac users need to protect themselves both at home and on public WiFi. 

Android App

The Android VPN client is very similar to its Windows and Mac counterparts. It comes with all the same privacy features, including the killswitch and a wide choice of encryption options. The auto-connect feature is useful for people who want the VPN to connect every time they use the internet (great for people who move around and use public WiFi a lot, for example). 

Users can select between OpenVPN UDP and Open VPN TCP, though we would generally recommend sticking to UDP which provides faster connection speeds. We found the Android app to be stable and speeds did not differ from those experienced in the desktop versions.

We also like that this app has built in blocking that prevents connections to malicious domains used for ads, trackers, or malware. Other noteworthy features available on Android are:

  • Port Forwarding 

iOS app

The iOS VPN app provides a choice of either L2TP/IPsec or IKEv2 encryption. Of the two, we generally recommend IKEv2. This is a secure encryption standard that should provide more than adequate protection. For those who prefer OpenVPN, it will be necessary to set up the VPN manually using the third party OpenVPN connect ap for iOS.

PIA for iOS is generally an excellent app that comes with a kill switch to ensure you don't leak unencrypted data to your ISP. It works by blocking any traffic from leaving the iPhone/iPad if the VPN disconnects. Port forwarding is also now available on this platform, which is great.

Overall, we found this to be an excellent VPN client that is easy to use and is good for gaining digital privacy both at home and on public WiFi. 

Final thoughts

PIA is a highly subscribed VPN service that is often praised by privacy-conscious individuals on Reddit. It is a VPN with high-quality clients that can provide robust levels of privacy.

Being based in the US is not ideal for a privacy service, and, unfortunately, its new owner Kape Technologies has no immediate plans to alter its base. However, the VPN has a zero-logs policy, so it will provide ideal privacy levels for 99% of users. 

The VPN software is easy to use on all platforms, and it has all the necessary features to protect its users' data privacy. Customer care was previously criticized with this VPN. However, now that it has introduced live chat, it should be much better (at least for US residents and people who are awake during US business hours).

Where speeds are concerned this VPN has gone from OK to lightning fast. This is one of the many improvements that have been rolled out by Kape, and we have to say that the service really has improved since they took over. That is impressive because this is a cheap VPN that already came highly recommended. Needless to say, this VPN is perfect for streaming in HD.

PIA VPN now unblocks Netflix US, BBC iPlayer, Hulu, and many other streaming services. This means it is good for both privacy and unblocking. Also, if you want to watch free content (with peace of mind) on sites like putlockers - or by downloading torrents from the Pirate Bay - this VPN is perfect.

To conclude, this is an excellent VPN that is a real bargain considering the breadth of features it provides. Well worth taking for a test run using its 30-day money-back guarantee. 

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Written by: Ray Walsh

Digital privacy expert with 5 years experience testing and reviewing VPNs. He's been quoted in The Express, The Times, The Washington Post, The Register, CNET & many more. 


Tim W
on April 21, 2020
Just a note... I have yet to get iPlayer or NetFlix working on PIA.
Douglas Crawford replied to Tim W
on April 22, 2020
Hi Tim. So... I just now quickly installed the Windows PIA app and using the first server I tried (US Houston) was able to access the US Netflix catalog. None of the UK servers blocked iPlayer, though, so we'll look into this.
James H
on April 8, 2020
PIA is a decent VPN. I've used them in the past for many years. However, I have found most of their servers to be blacklisted. Meaning, you can't do online banking, you can't log in to PayPal, and you can't use any online streaming services, etc. PIA needs to do a little more to keep their servers off of blacklists. The only other problem I've had is the iOS app. It will absolutely NOT connect to the VPN server while on Wifi. It must be something with the port they use, but I can have my iPhone right next to my mac on the SAME Wifi. The Mac connects fine, the iPhone says "internet unreachable." They claim it's the ISP blocking them. If that's the case, then why does it only happen on the iPhone? Also I get the same result in SEVEN different countries I have visited? No... its a problem with the app.
Douglas Crawford replied to James H
on April 8, 2020
Hi James. Thanks for the feedback. FWIW, after reading your comment I instaled the PIA app on my WiFi-only iPad (we have test accounts for most VPN services) and connected to a VPN just fine.... Maybe you should contact PIA's support about the issue?
James replied to Douglas Crawford
on April 8, 2020
Google the PIA problem with iOS. It's been going on since 2017 and hasn't been resolved. it doesn't happen on all devices but is more prominent on the iPhone 7 and later. I have had several iPhones since the 7 and none of them have been able to connect to the VPN over Wifi. Yes, I've been through the support team, sending logs etc. Still the same problem to this day. I recently tried another VPN and the iPhone problem was gone. It connected reliably every time. I'm not bashing PIA at all. The service has been satisfactory since 2017 when I joined. Just that annoying iPhone issue. Also I've noticed more sites blacklisting PIA for whatever reason. Error 1006 access denied. The IP is being blocked.
Douglas Crawford replied to James
on April 9, 2020
Hi James. Hmm. Interesting. All I can say is that I can connect to VPN servers belonging to PIA and any number of other VPN services (it's my job) quite happily on my WiFi-only 2018 iPad 6...
on August 17, 2019
hi does pia safe for internet activities?
Douglas Crawford replied to basso
on August 20, 2019
Hi basso. Yes. Despite being based in the USA, PIA is a no logs VPN service widely respected for keeping its customers "safe" on the internet.
on November 22, 2018
Hi, i get google dns entrys on some of the PIA Servers (mac os ; ios apps) if i check on dns leak sites. It´s definitely a PIA problem. I use other VPN´s too and get everytime dns entrys from the connected vpn server, only PIA shows sometimes google dns. Is this something concerning? Best regards
douglas replied to Brad
on November 23, 2018
Hi Brad, Seeing Google DNS servers is not usually a problem, as many VPN leverage Google but proxy the results so Google can only see that the DNS request came from one of their VPN servers. Although we prefer that VPN providers perform their DNS translation, we do not really consider this much of a problem. PIA has confirmed with us that it uses third-party DNS servers, but proxies all DNS requests through its own servers first.
Brad replied to douglas
on November 23, 2018
Thanks for your quick response. What bothers me is that I asked the support several times regarding the issue and they responded that they definitely don’t use google dns. I would have no problem if they would be honest, but stating to use own dns server and then denying that they obviously use google is a no go for a privacy company in my eyes. Best regards
douglas replied to Brad
on November 26, 2018
Hi Brad, Well... PIA has told us in clear terms that it uses third-party DNS servers (but proxies them). So it doesn't seem to be trying to hide the fact, in general. Maybe it was just a mistake o the part of the support staff member you talked to?
Brad replied to douglas
on November 27, 2018
I talked with 4 different customer support agents and everyone of them absolutely denied to use custom dns servers, proxied or not. They told me that they use only their own encrypted dns servers. I found this support page where the issue is described as well:
douglas replied to Brad
on November 27, 2018
Hi Brad, Hmm. All I can say is that when we asked, PIA told us that it uses third-party servers but proxies the requests... I have no idea why there is a discrepancy between what it told you and what it told us. If what PIA told us is correct, then it is concerning that it is not being 100% honest with customers, but on a technical level, there is no major issue. If what it told you is correct then you are experiencing major DNS leakage.
Brad replied to Brad
on November 30, 2018
Support answered me that they had a misconfiguration on some of there servers. It is fixed now and the leaks have vanished.
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