PureVPN Review

PureVPN is a Hong Kong-based VPN service notable for the very large number of server locations. It has also recently gone no logs, which is great for the privacy-conscious. PureVPN’s features list is extensive and will keep even the most demanding VPN user happy. It also unblocks just about every streaming service you could hope to access.

Our score
4.75 / 5
Pricing
$2.88/mo - $10.95/mo
Server Locations
141
Simultaneous connections
5
Jurisdiction
Hong Kong
ProPrivacy.com SpeedTest (average)
77.37 Mbps
Available on:
Works with:
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Price

As is usual, PureVPN’s pricing tiers only relate to how long you buy a subscription for. All customers have access to all of PureVPN’s features. It has to be said that the one-month plan is a little pricey, but the per month cost if you buy an annual subscription or longer is downright cheap!

A 31-day money-back guarantee is available (7-days if only purchasing a one-month subscription), but do be sure to cancel this in time if you don’t wish to continue with your subscription. PureVPN has a reputation for being strict with refunds. A safer option is to pay $2.50 for the 3-day trial.

PureVPN accepts payment via credit/debit card, PayPal, AliPay, and CashU. Potentially anonymous payment is possible via gift cards or a variety of cryptocurrencies processed by US-based third-party payment provider PaymentWall.

As we discuss later, however, PureVPN is not a good choice for those who need a great deal of privacy. The benefits of paying for PurePN anonymously are therefore somewhat limited. It is also worth noting that payment using potentially anonymous methods is non-refundable.

Supported Payment Platforms

Visa/MasterCard
Amex
Cryptocurrency

Features

Server Locations 141
Torrenting
Simultaneous connections 5
Router Support
Bare metal or virtual servers Bare metal
Port forwarding
Port selection
Routers Supported DD-WRT, Asus, Linksys, Tomato, TP-Link, , Belkin, pfsense, Sabai Buffalo, Sabai and more
Total servers 2000

PureVPN clearly marks which locations are virtual i.e. do not have a physical server located there, but which are spoofed using fancy smart DNS routing. For most users, whether or not they are using a virtual location will be utterly irrelevant.

In locations where physical servers are used, they are all bare metal single-tenancy servers. This is good because bare metal servers are much more secure than software VPS instances hosted on shared servers.

PureVPN WiFi Security

This nifty feature automatically detects when you connect to an unrecognized WiFi network offers to secure your connection by turning on the VPN. This is a great way to ensure you never surf the internet on an insecure WiFi hotspot without the protection a VPN affords.

Dedicated IP addresses

One of PureVPN’s biggest strengths is that it will unblock just about every streaming service known to humankind. This includes services such as BBC iPlayer and Netflix which bock IP ranges known to belong to VPN companies. 

PureVPN can do this because (slightly confusingly) it offers two kinds of “dedicated IP address.” The first kind are IPs temporary created to access a particular event or online streaming service. So they are “dedicated” to that even or service, but are shared among many users.

If you find a service blocked to VPN users then simply contact PureVPN’s 24/7 Live Chat support and they will almost certainly be able to provide you with a server IP address that works.

In addition to this kind of “dedicated IP,” PureVPN leases out the more traditional kind of dedicated IP for $1.99 per month. These are single-user IPs which are unique to your account.

These unique personal IPs are also good for getting around blocks which target known VPN IP ranges. In addition to this, they are useful for people who run things like games servers or who want to access LAN resources which require connecting to a fixed static IP address. 

Advanced port forwarding

Like most modern VPN services, PureVPN offers a NAT firewall to prevent unsolicited incoming connections. The problem with NAT firewalls is that they are good for security, but are something of a downer if, like P2P torrent-heads, you actually want unsolicited incoming connections in order to better facilitate file-sharing.

Port forwarding solves this problem by allowing users to open holes (ports) in the NAT firewall through which incoming connections can pass. In addition to torrenters, this feature is useful for anyone who wishes to access resources such as printers, LAN drives, and games or media servers that are behind the VPN.

Please see our Ultimate Guide to VPN Port Forwarding for a full discussion on this feature, including potential issues.

It is worth noting, though, that port forwarding does not work if shared IPs (NAT Network) are used.

Does PureVPN unblock Netflix?

PureVPN ExpressVPN CyberGhost VPN
Netflix
iPlayer
Amazon Prime
Hulu

In addition to our benchmark Netflix and BB iPlayer services, PureVPN unblocks Amazon Prime, Hulu, and many more. Indeed, thanks to its use of dedicated IPs (both kinds) PureVPN is one of the very best VPN services on the market for unblocking streaming services and accessing restricted sporting events. PureVPN will also unblock Youtube videos that are restricted in your region.

Speed and Performance

Below is a live chart showing the current speeds for PureVPN in our ongoing advanced speed tests.

It must be said that we have seen a notable decline in PureVPN’s overall speed performance over the last year. The last year’s average speeds work out at a respectable 29 Mbits/s, but over the last month, we have recorded an average of just 9.1 Mbits/s.

This does, however, not tell us the full story as the last month’s max speed results were a very respectable 232.8 Mbits/s. This means that, as long as you connect to a nearby server, you are likely to experience excellent speed performance when using PureVPN.

DNS lookup times are a little underwhelming (0.52 seconds average, and 6.97 seconds maximum) and PureVPN users’ suffer the longest average wait times on our books when connecting to the service. But this is still only 14.1 seconds.

Leak tests

We ran IP leak tests using the open source ipleak.net tool. All tests were performed in a fresh virtual machine with just a browser that supports WebRTC installed. We set this browser to private/incognito mode for each test to prevent caching issues confusing the results.

In Windows, we detected no problems, but the macOS client leaked our IPv6 address via both regular DNS and WebRTC.

No WebRTC IPv4 leaks were detected when we disabled IPv6, though, so Mac owners with IPv6 connections should be fine just manually disabling IPv6 in macOS. But just to be sure, we recommend also disabling WebRTC in your browser.

No IP leaks were detected when using the browser proxy add-ons, although it is worth noting that the add-ons’ “Prevent WebRTC leak feature” only prevents WebRTC leaks for its own proxy connections. It does not prevent WebRTC leaks when using the VPN.

We are currently unable to test for IPv6 leaks in Android but detected no IPv4 leaks of any kind.

Data limits
Bandwidth limits
WebRTC leak detected?
ProPrivacy.com SpeedTest (average) 77.37
ProPrivacy.com SpeedTest (max/burst) 252.3

Ease of use

PureVPN offers Windows, macOS,  and Android VPN apps. In addition to regular Android, PureVPN offers custom apps for the Amazon Firestick and Android TV. PureVPN also has browser extensions for Chrome and Firefox, and custom applet for Kodi and DD-WRT. Phew!

A new OpenVPN Linux app is available, although this is command line only.  An iPhone VPN app is not available at the time of writing this review but is undergoing review from the App Store.

Good manual setup guides are available for a bewildering combination of platforms and VPN protocols. This includes iOS, Linux (many distros) and a variety of routers.

Compatibility 

PureVPN ExpressVPN CyberGhost VPN
Windows
macOS
Android
Linux
iOS
Windows Phone

The Windows Client

The Windows client features a rather cute animation while it installs. Once installed it looks smart and is packed with useful features.

purevpn windows client

It starts by asking you which mode you want to use: stream, internet freedom, security/privacy, etc. PureVPN does not explain in detail what difference each mode makes to your connection settings, so we’ll just assume they are correctly optimized for the advertised tasks.

windows purevpn client select mode

VPN Hotspot uses Windows 10’s built-in Hotspot feature to allow other devices to connect through Windows to the internet while benefiting from VPN protection. This definitely cool, but is only available to Windows 10 users and only if you a have WiFi interface that is compatible with the windows Hotspot feature (many aren’t).

We are pleased to note that features which were once available to mainstream users are now where they belong – in Beta, and only available to volunteer guinea pigs. This includes split-tunneling and “Gravity” (an ad-blocker and a safe search feature which filters out explicit results from a selection of popular search engines).

By default, the Windows client uses the IKEv2 VPN protocol. This is an increasingly popular choice because although not battle-tested in the way OpenVPN is, IKEv2 is widely considered secure and is undoubtedly faster than OpenVPN.

It is good to see that IPv6 leak protection is now enabled by default, although the firewall-based kill switch is not. This is the better kind of kill switch, as it prevents any traffic entering or exiting your PC outside the VPN tunnel. It also survived a simulated software crash, and so uses system-level Firewall walls. Again, this is good.

Like most VPN services, PureVPN offers shared IP addresses. Unlike most VPN services, this feature is optional. You only gain the privacy benefit of using shared IPs with the NAT network option enabled. Non-NAT-users are assigned a unique IP address.

It is therefore important to note that by default PureVPN’s software will select NAT or non-NAT connections based on availability. If you want to use shared IPs then you must specify NAT Network type in the client’s advanced settings.

Other Platforms

The Mac app appears identical to the Windows app in almost every way. One thing it doesn’t have is IPv6 leak protection, so you will need to disable IPv6 manually in macOS. It does appear to prevent WebRTC IPv4 leaks, but again, does not block WebRTC IPv6 leaks.

At present, the Mac client does not support IKEv2. It uses the SSTP VPN protocol by default, but this can be changed to OpenVPN (UDP or TCP). Because it uses the macOS built-in VPN client by default, the VPN will remain in place even if the PureVPN client crashes.

The Android app sports possibly even more features than the desktop apps. It offers port forwarding, a kill switch and “secure WiFi.”  The only VPN protocols supported are OpenVPN (UDP or TCP) and IKEv2, but as these are the only VPN protocols you should be using these days, this is really isn’t an issue.

The command line OpenVPN app for Linux work wells, but is rather basic. Other than coming pre-configured for PureVPN, we can see no advantage to using it over the regular OpenVPN command-line client.

PureVPN OpenVPN Command Line

Browser add-ons

Browser proxy add-ons are available for Firefox and Chrome. These are useful for quickly spoofing your location, but provide no security or privacy benefits as proxy connections are not encrypted.

purevpn for windows connect

Customer service

PureVPN ExpressVPN CyberGhost VPN
Money-back Guarantee
24-hour support
Live chat
Free trial No No No
Money-back guarantee length 31 30 45

Our 2020 Customer Service Awards audit was generally very favorable for PureVPN. Its 24/7 live chat staff are knowledgeable about most things we expect front-line support staff to be knowledgeable about and were happy to pass on queries about more technical matters to the correct department for an email response later.

These email responses were, in general, fast and answered our questions well. The only issue was that we failed to receive any response to one of our harder questions.

 

Please Note:

In light of the COVID-19 pandemic sweeping the world, PureVPN announced on March 18, 2020 that it is set to continue providing 24/7 support remotely across its social platforms, live chat, and email.

"For the safety of employees, PureVPN has implemented the policy to work from home. With Coronavirus in full-swing and work from home processes implemented globally, it is more important than ever before to stay connected and provide instant support to our customers. With our customers being the top priority, we want to let you know that here at PureVPN, our Customer Support Heroes are readily available around the clock 24/7 to help you with any issue or query you might have."

Privacy and security

PureVPN ExpressVPN CyberGhost VPN
Money-back Guarantee
24-hour support
Live chat
Free trial No No No
Money-back guarantee length 31 30 45

Jurisdiction

PureVPN is based in Hong Kong, which despite being governed by China enjoys some of the freest and uncensored internet access in the world.

Logs

VPN providers in Hong Kong are not required to keep any form of logs. Until recently PureVPN kept extensive connection logs anyway, which were used to help the FBI to help catch one of its users. This has now changed, however. PureVPN has updated its privacy policy and is now officially a no logs VPN.

A “bare minimum set of data is required to help you with technical assistance, solving connecting problems, and overcoming region-specific problems,” but the IP address you connect from, the IP of the VPN server you connect to, and a timestamp of when you connect are not kept. 

We very much welcome this move.

Encryption Protocols

PureVPN ExpressVPN CyberGhost VPN
IKEv2
OpenVPN
PPTP
L2TP/IPsec
SSTP

On the client, different modes use likely use different protocols, although IKEv2 and SSTP appear to be the defaults. When using OpenVPN, PureVPN uses the following settings:

Data channel: an AES-256-CBC cipher with HMAC SHA1 hash authentication.

Control channel: an AES-256-CBC cipher with RSA-2048 handshake encryption and HMAC SHA384 hash authentication. Perfect forward secrecy is provided via a Diffie-Hellman (DHE) key exchange, although we don’t know the key length for this.

This is a secure setup that matches or exceeds our minimum recommendations on all points. Please see the VPN Encryption Guide for more details.

Other stuff

As already noted, PureVPN uses only bare metal servers. It does use “virtual locations,” but these are hosted on servers directly under the control of PureVPN and so do not present a security threat.  We are also pleased to note that PureVPN now handles all DNS requests using in-house DNS servers for maximum privacy.

Not so good is that the PureVPN website uses a variety of privacy-invading trackers on its web site, including Google analytics. These do not affect the privacy of your VPN browsing sessions, however.

All PureVPN apps offer OpenVPN over TCP, which we assume uses port 443. This can be effective at defeating VPN blocks but is easy to defeat using more sophisticated censorship measures. PureVPN does not offer any additional VPN obfuscation technologies.

Final thoughts

The main thing holding back this very fully-featured VPN service was the extensive connection logs it kept. Now that it has stopped keeping logs that can compromise its users' privacy, PureVPN is easy to recommend.

Most particularly, PureVPN is one of the best choices on the market as it is very effective at unblocking almost everything. Mac users, however, should be careful to disable IPv6 on their systems (and probably also WebRTC in their browsers).

 

Written by: Douglas Crawford

Has worked for almost six years as senior staff writer and resident tech and VPN industry expert at ProPrivacy.com. Widely quoted on issues relating cybersecurity and digital privacy in the UK national press (The Independent & Daily Mail Online) and international technology publications such as Ars Technica.

141 Comments

JohnD
on January 30, 2020
Reply
For specific purpose, I bought the big kit, 5Years contract, static IP,... PureVPN claim to works on Linux console, they have several tutorial about it. For over 2months I chat with support which tried hard to help me but seams to don't even know the difference between RPM and DEB, also they was asking me to remove the output of their own command and they didn't understood it was the output of their command (I had to do screenshot and explain to them what is an output and from where it come from). Because of that, I decide to drop CentOS, and focus on Ubuntu and to figure it by myself and I will; at least it works with OpenVPN. PureVPN claim to be Pro Torrent, so what, again they have a tutorial (https://support.purevpn.com/p2p-file-sharing) but again it don't really works. I plug in any of these city than after few hours the torrents simply stop downloading . Don't believe I don't know how torrent works, I use torrent since 2000 and the same torrent do well on my seedbox at scaleway. So yes, if you want to surf, I guest PureVPN is fine.
Brad Park
on November 27, 2018
Reply
Brad Park is my name. These guys are awful. Service does not work for netflix. Then I asked for refund. They said they OK. then the next day they said they can't refund due to "merchant limitations". And they offered me a gift card!!!! Don't sign up. The service is crappy and they are dishonest
Karen
on October 22, 2018
Reply
PureVPN is a very easy-to-use program with many possible options. It is safe and they are always there to help you in their live-chat on the website - They offer great, kind and fast help and service. The only thing they could design better is when you need to update the program. You need to uninstall the program and then install it again, not the most efficient way. But beside that, it is my all-time go-to program to get my internet freedom. And for only around 11 dollar a month!
Ben R
on September 1, 2018
Reply
PureVPN is a great provider, the technical support is just reactive, competent and friendly. Vladimir Nabov was able to help me and it was a pleasure to be helped by ! Thank you again !
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