TunnelBear Review



From $5 / month

Available on

  • Windows
  • Android
  • Mac
  • iOS

Payment Options

  • Visa/MasterCard
  • Amex
  • Cryptocurrency
ProPrivacy.com Score 8.5 out of 10

TunnelBear is a Virtual Private Network (VPN) that is both secure and trustworthy. It is a feature-packed VPN with software for all platforms that keeps extremely minimal and non-invasive connection logs about its users. The VPN is excellent for beginners because it is super easy to use. In addition, the VPN has a superbly written privacy policy that is up-to-date and transparent. The price is fantastic (especially if you commit for a year), and the free starter plan lets anyone try out the service at its full capabilities (with a usage cap).

VPN Stats
  • Simultaneous connections 5
  • Countries 23
  • ProPrivacy.com SpeedTest (average) 67.89Mbit/s
  • Jurisdiction Canada
  • Minimal connection logs
  • Five simultaneous connections
  • Strong OpenVPN encryption
  • Pretty good connection speeds
  • "VigilantBear" killswitch feature
  • Email support only
  • No money back guarantee

Video Review

Our TunnelBear video review touches on all the points on this page, if you're short on time.

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Port forwarding
Total servers 1000
Countries 23
Simultaneous connections 5
Bare metal or virtual servers Bare metal
Router Support
Allows torrenting
Port selection

TunnelBear Servers

TunnelBear VPN has servers in 20 countries. This allows subscribers to pretend to be in any of those places to bypass geographic restrictions and local censorship. The paid plans give subscribers access to all of the servers. The Australian server is only available to paid users and cannot be accessed on the free plan.

Subscribers can access TunnelBear’s global network from a desktop PC, laptop, smartphone, tablet, or even using a VPN-friendly router. In fact, it is possible to connect using all of those options, because each premium account permits five simultaneous connections.

VigilantBear (Kill Switch)

A kill switch stops data from being leaked outside of the VPN tunnel if the VPN connection drops out. This stops any unencrypted web traffic from leaking to your Internet Service Provider (ISP). This protects your privacy. Please refer to the privacy and security section later in this review for more information.

Peer-to-peer (P2P)

TunnelBear is based in Canada and it asks users not to break any of its local laws. For this reason, TunnelBear VPN technically does not permit P2P Torrenting.  As such, if you need a VPN for BitTorrent - this is not the ideal VPN service to use.


GhostBear is TunnelBear’s VPN obfuscation technology (also known as ‘stealth mode’.) It disguises OpenVPN traffic to help people get around firewalls (such as the Great Firewall of China). It does this by implementing obfsproxy. This makes VPN encryption less detectable by governments, ISPs, and businesses - by making it seem like normal HTTPS traffic.

Leaving GhostBear disabled doesn’t really make you less secure. However, it is an excellent extra feature for people that need to disguise their VPN use. Stealth mode also helps to stop ISP throttling in places where OpenVPN traffic is throttled.

In theory, GhostBear can slow down your internet traffic (during my tests it didn't). For this reason, it is probably better only to use this feature if you actually need it. For everyone else, regular OpenVPN User Datagram Protocol (UDP) will provide the fastest speeds.

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Speed and performance

This year, we tested TunnelBear using our purposefully setup VPN speed testing servers. For more information on how our new scientific speed tests work please check out our article here. The new speed test system, allows ProPrivacy.com to get much more accurate speed results than ever before, which are updated 3 times a day. This gives us a distinct advantage over all other VPN comparison websites.

Just like last year, we found Tunnelbear to be one of the fastest VPNs around (at the time of writing it is the fifth fastest VPN).

TunnelBear currently provides average download speeds of 28.2 Mbit/s and Max Speed/Burst Results of 118.1 Mbit/s.

Tunnelbear Speed Results

As you can see, TunnelBear outperforms a number of popular VPN providers. Certainly, TunnelBear provides speeds that are plenty good enough for streaming video content in HD.

I didn't find GhostBear (stealth mode via Obfsproxy) to slow down my speeds much more than the VPN without, though it is supposed to - so perhaps I got lucky.

Leak tests

ProPrivacy.com SpeedTest (max/burst) 163.2
ProPrivacy.com SpeedTest (average) 67.89
IPv4 leak detected?
WebRTC leak detected?

I tested for IP leaks and DNS leaks using ipleak.net. The good news is that I didn’t detect any IP or Domain Name System (DNS) leaks while using TunnelBear. I also detect no Internet Protocol version 4 (IPv4), or Web Real-Time Communication (WebRTC) leaks either.

Unfortunately, I could not test for IPv6 leaks on my system because my ISP connection is incompatible. As far as I know, it is possible to get IPv6 leaks one some occasions. However, TunnelBear has new software updates (currently in Beta) to fix these issues. In addition, turning VigilantBear (killswitch) on successfully mitigates against these kinds of leaks.

Pricing and plans

In keeping with its excellent sense of humor (which users are treated to regularly in its emails), TunnelBear VPN has three different payment plans: Little, Giant, and Grizzly. The good news is that since we reviewed Tunnelbear last year,  the yearly plan (Grizzly) has come down in price (it used to cost $4.99 but now costs just $4.17).

The Little plan is free and permits subscribers to make use of 500 MB of free data every month. Free users are given access to all servers apart from Australia (so 19 locations in total).

One thing worth remembering is that TunnelBear doesn’t offer a money back guarantee. This is because it lets people try the service for free. For this reason, we advise potential subscribers to test the Little TunnelBear VPN plan before purchasing a subscription.

Payment can be made via credit card or bank card, and Tunnelbear is very specific about how it handles payment info in its privacy policy. Needless to say, it handles things in an extremely professional manner (operating exclusively with PCI compliant payment processors). PayPal is not accepted by TunnelBear VPN. The good news is that subscribers can pay using Bitcoin if they want.

Ease of use


Signing Up

Signing up to TunnelBear VPN is an easy process all round.  To access the free version, users must enter an email address and password. Following that, the site automatically redirects users to the downloads page. At this point, users can select software for the platform they require. Subscribing to a paid plan will require additional payment via credit card or Bitcoin (PayPal is not supported anymore).

Once on the download page, simply download the TunnelBear client for the platform you need. The software downloads quickly and a setup wizard walks you through the process on installation without a hitch. Once installed, you can log in using your email and password.

After logging in, TunnelBear provides a quick walkthrough to explain the VPNs capabilities. Finally, it asks subscribers to check their inbox for an account confirmation email. As long as the account is verified, users can begin using the VPN software (free or paid).

The TunnelBear Windows VPN Client

The TunnelBear Windows VPN has been designed with great care. The client looks great and is fun to use: this is pretty rare. In keeping with its image, the software is filled with bear joes and amusing bear graphics. By default, TunnelBear connects to a random server situated close to you. If you require a specific location, then you will need to select it from the list of server locations and click connect.

In the upper left corner, users can access a drop-down menu where they can change the VPN's Settings. In "General", subscribers can elect to set TunnelBear to run when they start up their computer. In addition, they can ask the client to send them notifications about various things (disconnections, disruptions to service, and network status information).

In the Security tab, users can enable VigilantBear (the kill switch) and GhostBear (stealth mode) feature for bypassing firewalls. Using the kill switch is recommended at all times to stop data from leaking to your ISP: this guarantees your privacy. GhostBear is only necessary for people living in locations where VPN obfuscation is necessary (for getting around Firewall or bypassing ISP throttling). GhostBear is actually TunnelBear's implementation of Obfsproxy.

Under Trusted Networks, users can add known networks and enable TunnelBear to connect to a VPN server every time they connect to an unknown network (perfect for people who use random public WiFi hotspots regularly).

Finally, the Account tab can be used to manage your subscription, request support using the ticket system, or to log out of TunnelBear VPN.

Other Platforms

As well as Windows, TunnelBear offer an iOS VPN app. The iOS client provides L2TP/IPsec encryption instead of OpenVPN encryption, so if you require OpenVPN you will also need the third party OpenVPN connect software. They also offer an Android VPN app which uses OpenVPN, and is similar in design to the iPhone version. Tunnelbear do offer a Linux VPN client, however, it is important to note that Linux user will require the third party OpenVPN client. 

The client is very similar on all the above platforms, they are all easy to use and connection speeds are almost identical.

TunnelBear also has a browser extension that is free to download and can be used with either Chrome or Opera (but not Firefox). The browser extension is a nice addition, but remember that it is a proxy service as opposed to a full VPN service (it only proxies data within the browser). The browser extension is multi-platform (works with Linux, Chrome OS, OS X, and Windows).

Customer service

Free trial Yes - 7 days
24-hour support
Live chat support
Money-back Guarantee

TunnelBear has a dedicated Help page that can be found in the small menu at the bottom of any page. This resource consists of information regarding "Status Updates", "Getting Started", "Accounts & Payments", "Browser Extension Help", "Windows App Help", "Mac OS X App Help", "iOS App Help", and "Android App Help". These articles can be easily found using the page’s search button.

For anybody that can't find an answer on TunnelBear's help page, it is possible to contact TunnelBear directly. Sadly, the firm doesn't have a live chat feature, so you will need to use the online contact form. Subscribers and non-subscribers can use this feature to ask questions about the service.

To test TunnelBear's customer support, I sent their representatives a question about encryption on the platform to see if anything had been changed or improved since the last time I reviewed them last year. As was the case last time I  received an email telling me to expect a response within 24 hours.

My response arrived within 24 hours, but I did have to ask for clarification on one point which wasn't answered clearly. Despite this slight hitch, I found them to be very friendly and eager to help. What's more, I did get the details I wanted in the second response. Not the best customer support in the world, but certainly not bad either.

Privacy and security

Kill Switch
Obfuscation (stealth)
Self-hosted/Proxied DNS Yes

TunnelBear stores some minimal logs for a month. This is what TunnelBear says about having to comply with the authorities in Canada:

“In the event TunnelBear is required to comply with law enforcement where subpoenas, warrants or other legal documents have been provided, valid under Canadian jurisdiction, the extent of disclosure is limited to the Personal information you provided upon registration as well as overall number of connections, overall MBs used that month.”

That is a fantastic privacy policy which means that no data about VPN usage, or a users IP address is linked to an account and can be used to mount a time correlation attack:

Tunnelbear Privacy1

On the other hand, "total data used" statistics could allow TunnelBear to pinpoint subscribers who are breaking its no P2P clause (but not very easily considering that people use VPNs to stream on Netflix nowadays). Either way, it is better to stick to not using TunnelBear for Torrenting (as it asks). Why? Because despite not keeping logs it could monitor traffic for P2P use in real time and then ban an account before it receives a DMCA notice. If want a VPN for torrent sites, please head over to our best VPN for torrents guide.

Tunnelbear Operational Data

The highly minimal nature of what is kept by TunnelBear means that subscribers really never need to worry about what they use the VPN for. Even if served a warrant by the authorities TunnelBear VPN would have very little to hand over!

TunnelBear Terms of Service

Because TunnelBear VPN is based in Canada it is subject to some pretty invasive laws. This is far from ideal because Canada is part of the infamous Five Eyes Treaty. Canada has also been found to be snooping on citizens several times in recent years.

TunnelBear's privacy policy means that even if approached by the authorities, TunnelBear will have no usage, or invasive connection logs, to hand over. As such, the most that the authorities should be able to get from the company is your name, email address, payment details, whether you have used the VPN in the last month, and how much data you consumed with the VPN.

However, it worth bearing in mind that TunnelBear does pretty much wash its hands of any responsibility for a number of things in its Terms of Service:

Tunnelbear Tos

As you can see TunnelBear absolves itself of responsibility for just about everything. In addition, TunnelBear clearly states that users can't:

Piracy Not Allowed

It also asks users to always abide by the laws of their own country and of the country that they tunnel into. All points that are definitely worth bearing in mind (especially because it is based in Canada).

Encryption Protocols

Other protocols -

When it comes to encryption, TunnelBear provides access to two different VPN protocols. The Windows, Android, and Mac OS X clients all implement OpenVPN.  iOS users get the choice of either Layer 2 Tunneling Protocol (L2TP)/Internet Protocol Security (IPsec) or Internet Key Exchange version 2 (IKEv2). As such, anybody wishing to connect via OpenVPN on iOS will need to do so using the third party OpenVPN Connect software (which is free).

Strong 256-bit Advanced Encryption Standard (AES) encryption with SHA256 authentication is used across the platforms, apart from iOS 8 and earlier (which is encrypted with 128-bit AES encryption and uses SHA-1 for data authentication).

All this information is available on TunnelBear’s blog, which is a fantastic level of transparency. Also positive: TunnelBear does not provide Point-to-Point Tunneling Protocol (PPTP) - an out of date form of VPN encryption that is now considered insecure

In addition to strong encryption and a strong privacy policy, last year TunnelBear invested in a third-party audit. That professional security audit permits TunnelBear to confidently advertise the privacy and security provided by its platform. It also serves as evidence of the security and privacy claims that TunnelBear makes.

It is also worth noting that TunnelBear has released two Beta fixes for IP leak problems recently discovered. These improvements stop  IPv6 leaks and IP leaks when network adaptors are reconfigured. The fixes will be rolled out in the Windows and Mac OSX clients in the coming months.

Vigilant Bear

Anybody wishing to make use of these IP leak improvements can get the beta version from the TunnelBear website right now, everyone else is recommended to use the Vigilant Bear (Killswitch feature).

Final thoughts

TunnelBear is a lovely looking and easy to use VPN service that is ideal for beginners. The free plan permits users to get a taste of the service, though 500 Mb per month certainly won't be enough to use the service for anything considerable (like streaming movies securely).  The free version is useful for people living in conflict areas, or locations where heavy censorship is in place. It will allow them to access news websites and do other none data-intensive tasks in times of need.

TunnelBear VPN has a good privacy policy and the trivial connection logs that the firm keeps are for internal use and cannot be used to interfere with subscribers' privacy. Apart from being in Canada, the only thing that concerns me is TunnelBear's Terms of Service, which (god only knows why) denies responsibility for just about anything and everything. Overall, the paid plans are solid VPN subscriptions that provide well above average connection speeds.

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Written by: Ray Walsh

Digital privacy expert with 4+ years experience testing and reviewing VPNs. He's been quoted in The Express, Barrons, the Scottish Herald, ThreatPost, CNET & many more. Ray is currently rated number 1 VPN authority by Agilience.com.


  1. Cabbache

    on September 3, 2018

    They say tunnel bear does not remember the ip associated with an account. But then, how did they know when to stop me from creating more accounts even after I changed the browser's user-agent and other things that identify my browser?

    1. Cabbache replied to Cabbache

      on September 4, 2018

      I am sure that my cookies were cleared because I was using a custom modification of the tor browser. The only modification is that the connection is normal, so it is not routed through the tor network. This was done to prevent leaks that identify the browser, you could check through here: https://browserleaks.com/. After restarting the browser (the cookies are cleared) and changing my user agent to a custom one they still did not let me make more accounts. Then I tried using curl (https://github.com/curl/curl) to create an account. I usually use a custom script that works with curl to create tunnel bear accounts so I tried using it, but still, even changing the user agent from curl just returns: "Grrr? For security reasons we can’t create any more accounts. Please contact support.". I cannot imagine them not using my IP. They must be storing it at least temporarily, in fact after several hours later I could create more accounts.

      1. Douglas Crawford replied to Cabbache

        on September 4, 2018

        Hi Cabache, Well, what you are saying does suggest that TunnelBear keeps IP logs temporarily, but that these are deleted "after several hours." It would be interesting to know if this applies only to free accounts, as it is easy to understand why it might do this in order to prevent such accounts being abused.

    2. Douglas Crawford replied to Cabbache

      on September 4, 2018

      Hi Cabbache, Hm. Tunnelbear does indeed say the following in its privacy policy: "TunnelBear does NOT store users' originating IP addresses when connected to our service and thus cannot identify users when provided IP addresses of our servers. " I'm guessing that we are signing up for the free service, and therefore not providing any payment details. Have you cleared all cookies from your browser?

  2. Tom

    on August 15, 2018

    "Lightning fast servers " Did they pay you to say that? Tunnelbear is broken, maybe McAfee broke it when the bought it, that also means it is not based in Canada any more. Speed dropped to 5-15mbps, connections drop frequently, terrible service. A year ago when I subscribed, it was faster and generally dependable. Enough of the cheer-leading for a terrible service.

    1. Ray Walsh replied to Tom

      on August 17, 2018

      Sorry to hear that. this review is actually over a year old now, I have made note of your views and have scheduled the review for immediate re-review.

  3. karl

    on August 7, 2018

    Extremely slow speeds, while my normal speed without TB is around 80-90mbps, my speed with TB is from 2mbps-25mbps, and I tested all the servers. For months, I have never come close to normal speeds, it certainly is not speedy.

  4. Andras4C

    on June 7, 2018

    This is a comment

    1. Andras4C replied to Andras4C

      on June 7, 2018

      Reply reply

    2. Me replied to Andras4C

      on June 7, 2018

      And this is a reply.

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