Avira Phantom VPN is a relatively new Virtual Private Network (VPN) service that is run by the well-known antivirus company. As well as a VPN service, it is possible to buy a ‘Prime’ subscription that includes Phantom VPN, Avira Antivirus, Avira Software Updater, Scout (Avira’s secure browser), and Avira Connect (a centralized security control suite). In this review, I focus primarily on Avira Phantom VPN. However, to give you a taste of what Prime is all about, I do describe each service towards the end of the review. Overall, Avira Phantom VPN is a solid, simple, and easy to use VPN, that has some of the most important VPN features necessary to keep your devices secure. With a free VPN option available (restricted to 500 Mb per month), Phantom VPN is also available to try risk-free.
- Jurisdiction US for North American customers, Germany for everyone else
- Simultaneous connections -1
- Countries 20
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Avira Phantom VPN gives users access to servers in 20 countries spread around the world. Considering the service is only a year old, that is a pretty fantastic array of servers. 20 servers certainly gives users plenty of opportunities to unblock censored or geo-restricted content.
- No logs
- Autoconnect feature
- 20 server locations
- Unblocks BBC iPlayer
- Free tech support
- Unlimited simultaneous connections
- OpenVPN encryption on Windows and Android
- Apps for all platforms
- Free 500 Mb per month
- 30-day money back guarantee
DNS Leak Protection
Avira Phantom VPN comes with built-in DNS leak protection on all platforms. This is a fantastic pro-feature that stops the VPN from accidentally leaking DNS requests to a subscriber’s Internet Service Provider (ISP). DNS leak protection is turned on by default and cannot be switched off in the clients.
A per-app kill switch (referred to as a “fail-safe” by Avira) stops any data from traveling anywhere but down the VPN tunnel. This guarantees that, should the VPN drop out and a connection have to be re-established, no data will be accidentally leaked to the subscriber's ISP. In addition, it protects users from accidentally revealing their true IP address to the websites they are visiting.
Speed and Performance
Speed tests were performed on a 50 Mbps fiber connection. As you can see from the base test results, my internet wasn't performing as fast as it is supposed to (which is very common where I live). The good news is that the VPN didn't slow me down that much, particularly on the British and Dutch servers. However, the US server (which was probably being put under more stress) was a bit slower than the base tests (performed using a New York test server on testmy.net).
DNS leak test results came back without any issues. I tested using ipleak.net and found no IP leaks, and the same IP address handled the DNS requests, which is excellent. In addition, I detected no Web Real-Time Communication (WebRTC) leaks. Sadly, I was unable to test Internet Protocol version 6 (IPv6) because my ISP does not provide for IPv6 connections.
Apart from Avira’s awesome free VPN plan (capped at 500Mb per month but a great way to introduce yourself to their VPN), I found all of Avira’s products to be very reasonably priced. You can purchase the premium VPN on monthly, yearly or mobile payment plans. All three plans provide unlimited access. Avira rewards yearly subscribers with a discount. Mobile subscribers may only use the VPN on one device.
A monthly subscription costs a very reasonable $10.00 per month. A yearly subscription drops substantially, to $78.00 per year. You can purchase the mobile plan, which Avira restricts to only one device, monthly for $5.99. You can cancel all monthly plans at any time. Those prices are superb, and at $5.99 per month for the mobile plan, this is certainly a cost-effective way to protect a smartphone or tablet that you use on public WiFi. Perhaps most impressive of all is that prices for the Prime service (which includes all of Avira's services) start at just $11.99 per month (for five devices). That cost isn’t much more expensive than the monthly price of many premium VPNs.
As such, this could be an eye-opening all-round security solution for people who need to protect their devices. The yearly price (to cover five devices with Prime) is only $112 - certainly a worthwhile option. In addition to Prime, Avira offers the Total Security Suite plan, which gives access to the antivirus, PC speed and tune-up tools, the firewall, and Phantom VPN - on one device only - for $94.76. This is a great option for people who have just one device and want to protect it with all of Avira’s security features.
Payment and Money-back Guarantee
I like is that subscribers can choose from a wide list of currencies for making payment (euro, US dollar, British pound, Australian dollar, Polish zloty, Chinese yuan... there are plenty of options!). There is also an option of automatic renewal and a 30-day money back guarantee. Along with the free option, the 30-day money back guarantee is a real plus, allowing anybody to test the service risk-free. Sadly, you can only pay by credit card or PayPal - it is not possible to pay by bitcoin for added anonymity.
In addition, a postal address must be inserted to subscribe (though I entered a nonexistent address and was still accepted without a problem). With so many different price plans and security features available on the Avira platform, having an internet security firm handling a VPN service appears to be a somewhat exciting proposition. Especially when you consider all the goodies that come along with Prime. However, here at ProPrivacy.com we are most interested in Phantom VPN. For this reason, Avira’s VPN will need to compare to the very best VPNs on the market if it wants to gain our seal of approval. So, let's dive in and take a detailed look at Avira Phantom VPN.
Ease of Use
As you would expect, the Avira website is of the very highest design levels. It is a massive website that covers all of Avira's products. The site looks great and is full of excellent graphics. It also has a hover-over glossary feature that explains technical terms. In addition, the website is easy to navigate, thanks to its use of menus and submenus located at the top of each page.
In terms of information on the VPN, the website describes all the VPN's features in a precise manner. It does a superb job of explaining exactly what the VPN does and which features are available to users. Sadly, however, the website is completely lacking in important details that more clued-up VPN users need. As such, Avira appears to be marketing its VPN to users who know very little about VPNs (and current users of their other products).
Nowhere in the VPN section of the website are encryption protocols mentioned. Not once. That means that people considering subscribing to Phantom VPN don't knowing whether it will be Point-to-Point Tunneling Protocol (PPTP), L2TP or OpenVPN (our preferred encryption). In fact, when I went to download the VPN, I had already spent around 30 minutes looking carefully at the entire website - and I still knew nothing about encryption implementation on the VPN.
Of course, we would prefer Avira to be transparent about not only which encryption protocols are available, but also how it implements that encryption. I had to contact Avira directly for these details in order to include them in the privacy and security section of this review (see quick fact box above).
FAQ and Blog
An FAQ section is filled with previously asked questions that other users and Avira staff have responded to. This part of the website allows people to ask questions that other users can answer (should they happen to know the answer). It means that people have the opportunity to share info with, and learn from, other Avira users.
The Avira website also has a blog section. Like the rest of the website, this section is colorful and well presented. It is cleverly separated into “Leisure,” “Tech and Gadgets,” “Security and Privacy,” “Company,” and “All News” sections. Each of those categories breaks down into other subsections, giving users access to a vast selection of blog posts. This is an excellent resource that definitely adds a lot of usability to the website.
Free plan with 500MB.month limit
Unfortunately, there is no 24/7 live chat customer support with Avira VPN. Instead, you have to send an email via the Avira website. I asked various questions and had to wait around two days for a response (and then some more time to get everything I needed). Considering the size and scope of this business, the support was definitely a bit of a letdown. However, it is likely that it was because of my overly technical questions that I suffered a longer than average wait.
The Free Client (Windows)
To begin with, I thought I would download the free VPN and give it a whirl. I had seen on the website that it was possible to upgrade to the full service within the client - so I thought that would be a good way to proceed. The free version was very easy to get hold of - at the top of the homepage there is a drop-down menu with the word “free.” In that menu, simply navigate to Privacy & Identity > Phantom VPN.
The software installs in two parts, leaving two icons on your desktop: Avira Connect and Phantom VPN. The process is very easy and at the end, it asks if you want to launch Phantom VPN. Launching Avira Connect provides a centralized command center that allows you to see which Avira products are on your machine. As you can see below, Connect was showing me that I currently had Phantom VPN installed, and gave me options to get other products.
The Windows Client
I clicked on “Open” in Avira Connect and it launched Phantom VPN for me. I was pleasantly surprised by the look of the VPN, which was very nicely presented indeed. The VPN was set to the closest VPN server (to me) by default, but by clicking on the location I was able to select other servers. I was happy to see that, despite being the free version, Phantom VPN gave me the opportunity to connect to all of its servers around the world. It was very clear about how much data I had used, which is helpful. I selected the Mexican server at random and connected. It took around 50 seconds to establish the connection to the server (which is a little sluggish).
I did a quick Internet Protocol (IP) address check to make sure it had worked and found that my IP address had indeed changed successfully (and that the same Mexican IP address was handling my DNS requests). This is excellent and shows that the free VPN is doing exactly what it promised, without me handing over any personal information whatsoever: no name, no email address, nothing. Just a free VPN service that is limited to 500 Mb. Pretty nice.
In settings, I could see the kill switch (which can be toggled on and off). However, this is clearly marked “Pro” and doesn’t work on the free version. Sadly, I was still unable to see any encryption options or information about the kind of encryption that Avira uses. I decided to upgrade to the paid service in order to make use of the paid customer support (which I hoped would be able to shed some light on the encryption).
By clicking on “Upgrade,” I was taken to a page on the Avira website that I hadn’t seen before, and it did indeed mention encryption (though not much about it other than the AES-256 cipher). I decided on a one-month subscription and paid using PayPal. The payment went through easily and quickly and the app automatically flipped over to Pro - I didn't even need to provide a password or sign in - it all happened automatically. I also received an email with a link to the software (for people who hadn’t bothered with the free version, I assume). The kill switch was now working (which is the only real change, other than the loss of the 500 Mb usage limit countdown).
Avira Phantom VPN is available for all the popular platforms apart from Linux. I downloaded the Android version and found it to be identical to the Windows version, with all the same features. The app worked smoothly and I really didn't notice any difference between that version and the desktop app.
Android, iOS, Linux
These are the minimum requirements for running each version: Windows: Windows 7 and later. Android: Android 4.0.3 and later. Mac: Mac OS X 10.10 (Yosemite) and later. iOS: iOS 8 and later. It is also worth bearing in mind that Avira Phantom VPN is not currently available for flashed routers.
Privacy and Security
For everybody else, Avira VPN is based in Germany. It is headquartered in Tettnang, not far from Lake Constance.The good news is that Germany is a much better location for a VPN to be based than the US. Unfortunately, in recent years Germany has been introducing far more invasive legislation (including mandatory data retention). In 2015 a new bill made changes to Section 113 of the German Telecommunications Act. It requires telecommunications providers to retain traffic data on phone calls and internet connections (including web browsing histories and metadata).
Although this is isn’t ideal, Germany is actually known as a country that is protective of digital privacy. In addition, in Germany data retention is only applicable for ten weeks, and is only accessible on a case by case basis. Compare this to the UK, where mandatory data retention is applicable for 12 months (and can be accessed without warrant by a large number of official institutions), and you can see that being based in Germany has its advantages for Avira Phantom VPN.
Furthermore, last December the European Court of Justice (Europe’s highest court) decided that mandatory data retention was actually in breach of European human rights laws. This can be seen as an extra boon for Avira Phantom VPN subscribers (living outside of the US and Canada). All in all, we can agree that while governments (including Germany) are trying to force invasive privacy-eroding legislation on their people, Avira is based in a nation that is much less problematic than many others. This is good.
Avira Phantom VPN does not give users any options when it comes to encryption. The software comes with OpenVPN on Windows and Android, implemented to a high standard. On iOS and Mac, it implements Layer 2 Tunneling Protocol (L2TP)/Internet Protocol Security (IPsec), also to a high standard. The client is very simple and it is not possible to set up port forwarding or to toggle between User Datagram Protocol (UDP) and Transmission Control Protocol (TCP) (OpenVPN). Despite this, due to the fact that it comes with well-implemented encryption, you can still consider it to be secure.
“This information may include something called personally identifiable information (“PII”). Some examples of PII are your name, address, phone number, email address and credit card information. Some of the information we use about your Device includes its identification number, IP address, location, contents, language settings and IMEI code. We may also use the Device brand, model, battery level, hardware model, operating system version, telephone number, SIM number, network provider and memory status. Finally, we may use some geographical information based on the GPS/Wi-Fi network position.”
- Visited websites
- Your real IP address
- Your virtual locations (IP addresses) used while surfing
- Any information that can link you to a specific action, such as downloading a file or visiting a particular website.
"What Phantom VPN does track is minimal and has a very clear functional purpose:
- Diagnostic data – This helps us improve the product (e.g. if a user encounters a bug).
- Distinguishes between free or paid users – This helps us fine-tune our user communication.
- Measures amount of data consumed – This enables us to control the costs of providing our VPN infrastructure – and continue providing Phantom VPN free of charge.”
Finally, Avira also requires subscribers to agree to an End User Licence Agreement (EULA). That contract (like Facebook’s) specifies that any content uploaded to its servers can be exploited freely by Avira:
“Grant of Rights for Your Content to Avira. By submitting or sending Your Content to, or otherwise making Your Content available for display on or through any of the communities within a respective Product, you grant Avira a royalty-free, unrestricted, worldwide, perpetual, irrevocable, non-exclusive and fully sub-licensable right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, display and otherwise fully exploit Your Content (in whole or part) worldwide and/or to incorporate it in other works in any form, media, or technology now known or later developed.”
That means subscribers of Prime who make use of Avira Secure Backup and Social Network Protection are, in fact, paying to give away all of their content to Avira (which can use that intellectual property as it wishes). Although this doesn’t directly apply to the VPN service, I thought it worth including - as it definitely says something about how Avira views its customers.
Avira is a massive company that has a lot to offer. The VPN service is solid and provides good speeds. In fact, because no details at all need to be provided to use the free Phantom VPN plan, I consider this one of the best free VPNs around. If you are looking for a good value, all-round security package, I would definitely recommend this firm, especially if your primary motivation is unblocking content and hiding your data from your ISP and the government.