Unlocator Review

Unlocator

  • Pricing

    From $8.3 / month
  • Available on

    • Windows
    • Android
    • Mac
    • iOS
  • Features

    • Torrenting
    • Netflix
    • Livechat
    • Money-back Guarantee
ProPrivacy.com Score 5 out of 10
Visit Site

Summary

Unlocator is a Danish company that focuses on methods to help people get around internet restrictions, censorship, and geo-blocking. The company provides both Smart Domain Name System (Smart DNS) and a full-blown VPN service. Find out more about the Smart DNS and Virtual Private Network (VPN) services of Unlocator by reading this review, or go directly to the company's site by clicking the button below.

Smart DNS is a great way to access online services that are blocked, however in order to gain privacy it is necessary to use a VPN. The good news is that Unlocator provides access to both technologies to give subscribers everything they might need. 


VPN Stats

  • Simultaneous connections 5
  • Countries 36
  • ProPrivacy.com SpeedTest (average) 49.2Mbit/s
  • Jurisdiction Denmark

Alternative VPN Choices for You

From $3.49 / month
ProPrivacy.com Score 10 out of 10
Visit Site Read review
From $6.67 / month
ProPrivacy.com Score 9.1 out of 10
Visit Site Read review
From $2.75 / month
ProPrivacy.com Score 10 out of 10
Visit Site Read review

Features

Countries 36
Simultaneous connections 5
Allows torrenting

Unlocator comes with the choice of Smart DNS and VPN services, and these can be used simultaneously to stream content in one country and VPN to another.

The Unlocator VPN is available for all popular platforms and has apps that provide OpenVPN encryption (iOS only provides L2TP/IPSec and IKEv2, which is pretty standard fare).  The Unlocator VPN apps have a killswitch and a "shield" feature that stops you from connecting to the internet unless the VPN is enabled. However, the killswitch is for desktops only.

Unlocator has servers in 36 countries, which is a large selection of nations for unblocking content. BitTorrenting is permitted and the firm does not specify specific servers for P2P, which means that you are free to use any. 

Get Unlocator

Speed and Performance

Unlocator VPN didn't impair speeds to any meaningful extent when we were connected to its servers. That means this VPN should be fine for performing data-intensive tasks such as streaming and gaming. This makes sense because the VPN markets itself as good for unblocking content such as Netflix.

Netflix

Unlocator is a service that can provide access to US Netflix. Users can unblock Netflix either using the Smart DNS servers or with the VPN. The service also unblocks a lot of other popular services such as BBC iPlayer, Hulu, and many more.

Leak tests

ProPrivacy.com SpeedTest (max/burst) 62
ProPrivacy.com SpeedTest (average) 49.2
IPv4 leak detected?
WebRTC leak detected?

We tested this VPN for leaks on an IPv4 connection and found it to suffer no IP leaks, DNS leaks or WebRTC leaks. This means it will protect your privacy effectively. 

However, we do recommend that you head over to IPLeak.net yourself to check for leaks, particularly if you have an IPv6 connection (we could not test for IPv6 because our ISP did not provide it in our location at the time of the review). If you do get a WebRTC or DNS leak on IPv6 we recommend that you disable IPv6 completely on your computer. 

Price

Unlocator is a pretty pricey VPN service when compared to the average prices of premium VPNs these days. If you subscribe for a year you will pay $98.75 (including VAT) which is the equivalent of $8.30 per month. We find the fact that it quotes a price without VAT a little misleading. 

A one month plan costs $12.49. These are top-end prices that can easily be beaten. So if getting an excellent VPN that is also cheap is important to you, we recommend looking elsewhere.

All plans include a 30-day money-back guarantee, so you can test the service thoroughly to see if it does everything you need. This is very generous, especially because Unlocator VPN also provides a 7-day free trial that you can use to test the service. The free trial gives full access to the Unlocator services, including the VPN and the Smart DNS service.

The company accepts all major credit and debit cards, and you can also pay with Bitcoin. However, it isn't possible to pay for the service with PayPal.

Ease of use

Windows
MacOS
iOS
Android

Signing Up

The seven-day free trial should give you plenty of time to get comfortable with Unlocator and test it thoroughly. There are free trial buttons all over the site, so you shouldn't have trouble getting to the signup form.

Your email address becomes your username for the system. The company will send any password reset information to the registered email address. It is possible to use the system with a fake email address because there is no email verification step during the account activation process. However, it is better to give a real email address. Just create a new anonymous webmail account if you don't want to give Unlocator your real email address.

You will be redirected directly to your account page after completing the signup.

The Set-Up

Apps are available for all platforms, which means that you can get the VPN app up and running on Windows, Mac, Android, and iOS. All platforms provide OpenVPN apart from iOS, which runs on a choice of secure IKEv2 or L2TP encryption. A killswitch is available on both desktop clients but is not available on mobile apps. 

We found the apps to be easy to navigate and easy to use, with nice one-click functionality for connecting to a choice of servers around the world.

Get Unlocator

Customer service

Free trial 7
24-hour support
Live chat support
Money-back Guarantee

You get to the Unlocator Support Center by clicking on the Support button in the top menu of the site. If you need to ask a question from the support team, click on the "Contact Support" button in the support page. Opening a support ticket involves filling in a standard web form. A reply will go to your registered email address.

For users that prefer it, there is a 24/7 live chat service on its website. We found the support agents to be generally good. However, one exited our conversation when we still had more questions we wanted to ask, which meant we had to start another chat conversation; we suppose she had somewhere more important to be. The next gentleman was much better and attended the chat until we had finished with all our questions.

We were impressed with the level of technical knowledge they were able to deliver when pushed. We also liked the setup guides, which includes a setup guide for Windows 10 and other modern platforms. As well as guides to set up the VPN manually.

Privacy and security

Kill Switch

Unlocator is based in Denmark which is a European country that is very strong on privacy. The nation has no logging requirements by Danish law that apply to VPNs and  Denmark has some of the strongest consumer and privacy protection laws in the world.

In addition, the firm stores only aggregated statistics that cannot be linked to an IP address, and these connection logs are purged within 24 hours. This means that even if the firm is approached with a warrant it would have nothing substantial to hand over about its users. 

However, it is worth noting that you do have to provide the firm with your IP address if you decide to use the Smart DNS feature. 

Encryption Protocols

L2TP/IPsec
IKEv2
OpenVPN

VPNs encrypt all the data coming and going from your devices. And Unlocator apps provide strong encryption on all platforms including OpenVPN (on every platform but iOS). We asked the firm to provide us with details of the OpenVPN implementation and they told us that it uses:

Cipher: AES-256-CBC. Handshake: RSA-2048 key. Hash authentication: SHA-512. PFS: Yes

This is a very strong OpenVPN implementation that is future proof.

VPN Logging

Unlocator states that it deletes all records of activities within 24 hours of the termination of a session. In addition, it never collects any data about what users do while connected to its servers (usage logs). This is as close to a zero-logs VPN as it gets and is excellent privacy for most people's needs. 

Final thoughts

Unlocator is a service that is marketed both at people who want to unblock more content online and people who desire privacy. We found the service to be good for both. However it is a bit on the pricey side and there are VPNs on the market that will give you identical features, with more server locations for around half the price. Nevertheless, this is a pretty good VPN service that is worth a test run. 

Get Unlocator

Written by: Ray Walsh

Digital privacy expert with 4+ years experience testing and reviewing VPNs. He's been quoted in The Express, Barrons, the Scottish Herald, ThreatPost, CNET & many more. Ray is currently rated number 1 VPN authority by Agilience.com.

12 Comments

  1. Jeff

    on April 25, 2018
    Reply

    I'm going on a cruise and have ordered the best wifi package that they offer. Says it will work with streaming services. Assuming it's fast enough for that, will I be able to log into my slingbox at home with Unlocator and my ipad? I want to watch the NHL playoffs and the ship doesn't have NBC.

    1. Douglas Crawford replied to Jeff

      on April 25, 2018
      Reply

      Hi Jeff, You should, although please be aware that WiFi on cruise ships can be very slow!

  2. Michelle

    on April 20, 2018
    Reply

    This is a question not a comment. I have unlocator on my iPad and it's working well, but since subscribing to unlocator for my iPad the three MacBooks that use the wifi from the same server can't connect to the internet through the same router! Is this because the unlocator connection has interfered with the router or server perchance? The iPad with the unlocator DNS has no problem connecting to the wifi. We went out and bought a new router and the Mac's are connecting again. With the new router I noticed the IP and the DNS address on the iPad are now different....I can't watch international tv unless I change the DNS again and update the IP address on my account with unlocator which I'm really afraid to do in case the Mac's have a problem again. Are my fears founded? Does unlocators configuration cause a problem with servers? Hope someone can help, I have sent a message to unlocator and awaiting their reply. Many thanks Michelle

    1. Douglas Crawford replied to Michelle

      on April 23, 2018
      Reply

      Hi Michelle, Hmmm. Using Unilocator DNS on your iPad, you only manually change the DNS settings of your iPad. This does not change the DNS settings of your router, and so should interfere with any device on your network. But... from what you are saying it sounds like it is! I think you will need to contact Unilocator support over the matter.

  3. Rick

    on December 17, 2017
    Reply

    Absolutely no support. A dead link on the very page to access support of any kind. They weren’t your money but not your questions.

  4. Christopher Loughrey

    on February 19, 2017
    Reply

    It works great for unblocking Netflix and Amazon Prime. I've used it since 2013 and have no issues. It's expensive though and I'd love to find a lifetime subscription service that's similar to it with a focus on unblocking streaming services in different regions.

Write Your Own Comment

Your comment has been sent to the queue. It will appear shortly.

Your comment has been sent to the queue. It will appear shortly.

Your comment has been sent to the queue. It will appear shortly.

  Your comment has been sent to the queue. It will appear shortly.