Trust Zone is a VPN provider based in the Seychelles. They claim to have a zero logs policy and they have made a number of improvements since our original review in 2015 and subsequent follow up last year. While the company’s goal largely remains the same, users now have access to more features, servers, connections, and applications for a lower price. We review the new features they have added to the service and various aspects of this service in this Trust Zone VPN review.
- Simultaneous connections 3
- Countries 32
- ProPrivacy.com SpeedTest (average) 18
- Jurisdiction Seychelles
- Bitcoin accepted
- Free trial available
- Based in the Seychelles
- P2P allowed
- No logs
- Questionable connection speeds
- Only ticket-based support
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Trust.Zone is registered in the Seychelles, which is great news if you are looking for privacy. The Seychelles is exempt from any mandatory data retention laws, making it an awesome base of operations for a VPN.
Trust.Zone also claims to keep zero logs of user activity on the VPN servers. Extra Solutions Ltd is the parent company of Trust.Zone and further research doesn’t indicate anything suspicious with this company.
Over the years, Trust.Zone has been working hard to improve the number of servers under its control. Currently, the service boasts an impressive 170 servers across 98 separate geo-zones located in 36 different countries, with locations like South Africa, Hong Kong, New Zealand, and Singapore standing out. Somewhat disappointingly, there is still only one server on both the African and South American continents.
All packages now include dedicated IP addresses for streaming, while connections can vary from one device on the Trial version up to five simultaneous connections on the two-year subscription.
Speeds and Performance
The most critical aspect of any VPN service is how much of an effect it will have on your connection speed. To get a better idea of Trust.Zone’s performance, I ran a few speed tests on Trust.Zone’s Germany, UK, and US servers.
The graphs show the highest, lowest and average speeds for each server and location. See our full speed test explanation for more detail.
As you can see, most of my test results came back pretty positive, with the exception of the German server. While other locations only slowed down the connection a little, Germany was considerably poorer.
Our original experience with the product revealed a number of DNS leaks, but to Trust.Zone's credit, the problem was quickly and efficiently quashed back in 2017. Since then, the company has made a number of significant improvements to make this issue a thing of the past. This includes a brand-new page explaining to users exactly what a DNS leak is and all of the features implemented to shield users since, including an Internet Kill Switch, DNS Leak Protection, and WebRTC Protection.
Pricing and Plans
Trust.Zone lets customers try the VPN before signing up with a three-day free trial. Keep in mind this free trial also limits you to 142 of the 170 different servers and just 1GB of data, so streaming or downloading large files isn’t recommended. Pricing for Trust.Zone follows a standard model, with various discounts depending on the length of your plan. There has been a monthly price jump to $8.88, better reflecting the industry standard with more servers and features to boot. Users can no longer pay every three months, as this tier has been replaced with a new 2-year offering. This new selection introduces 5 simultaneous connections and can regularly be found at a discount through seasonal sales.
If you skip the free trial and sign up for a Trust.Zone paid plan, you have a ten-day money-back guarantee to fall back on if you aren’t satisfied. Keep in mind that this will require informing Trust.Zone by email of your decision to cancel.
Trust.Zone accepts a wide range of payment types: all major credit cards, PayPal, Alipay, major cryptocurrencies and even direct bank transfer.
Security and Privacy
With the primary aim of a VPN being to encrypt and secure your internet connection, a VPN provider needs to be using excellent encryption standards in order to be recommended by ProPrivacy.com. Trust.Zone passes this test with an AES-256-CBC cipher, SHA256 authentication, and an RSA-2048 handshake.
As I mentioned earlier, Trust.Zone claims a strict no logging policy, which matches up with the absence of any data retention laws in the Seychelles.
Trust.Zone uses the OpenVPN protocol with the Windows client, which is good news if you are looking for a secure VPN. Setting up a connection through L2TP/IPSec is also possible, although only recommended for certain mobile platforms.
Looking to increase your security while torrenting? Downloading movies, music, and software via P2P is allowed on all Trust.Zone servers.
The Trust.Zone Windows client comes with an automatic internet kill switch, as well as the ability to auto start and connect to a VPN server when booting up your PC.
Ease of Use
The Trust.Zone website hasn’t changed much since the last ProPrivacy.com review in 2015. The polished feel of the website makes for a pleasant user experience, from signing up to managing your account.
Trust.Zone’s subscription management page allows you to view the start and expiration time of your plans, along with a handy bandwidth counter so you can keep track of your traffic.
I’ll also mention here that Trust.Zone keeps an active warrant canary page. This page shows whether a VPN provider has had to comply with any judicial orders. A warrant canary is a nice way of increasing transparency, but should not be considered a guarantee of privacy.
There are also active Facebook, Google Plus, and Twitter profiles, in case you quickly need to get in touch with Trust.Zone support.
One of the most important factors when looking at a VPN is the customer support given by the provider. Unfortunately, I was disappointed to learn that Trust.Zone only offers ticket support and a standard FAQ page.
Ticket support also isn’t available 24/7, with business hours being Monday to Friday, 6:00 am to 4:00 pm GMT.
To get a better idea of Trust.Zone’s support, I submitted a test ticket asking some basic questions. I was happy to receive a quick and efficient reply five hours after submitting my ticket at 10:30 am GMT.
While I was able to get satisfactory support in a few hours, I’d like to see more support options from Trust.Zone, especially with other VPNs offering live chat, telephone, and even Skype support!
Signing up for Trust.Zone is an easy process that takes about five minutes from start to finish.
Registering an account requires an email address (Trust.Zone sends you an activation email), password, and completing a security captcha.
Once your account is created, you can select the Trust.Zone plan you wish to purchase, followed by the payment method. Once paid, download and install Trust.Zone on your platform of choice and you are all set!
At the time of writing, Trust.Zone is offering a 10% discount if you pay using Bitcoin or other cryptocurrencies.
Windows VPN Client
The Trust.Zone Windows client looks to be the same exact client from the last ProPrivacy.com review in 2015. While there are no major issues with the client, a visual update would be a nice touch for aesthetic purposes as there is a dated feel to the current app.
The Windows client does come with a lot of welcome features, including an automatic internet kill switch, auto-start feature, and a nice selection of ports you can use to connect to the VPN.
I must add that I did have one annoying issue pop up with the Trust.Zone client. If you start the client (without connecting to a VPN server), a separate network is created that disrupts the internet connection of your current network. While this can be easily fixed by closing the client (or connecting to the VPN), it can be a frustrating issue for first-time users.
Android & iOS
Trust.Zone has increased its scope in recent years, introducing new mobile applications for Android and iOS. The user interface is almost identical to the desktop version, but it is a markedly better fit for mobile with a much cleaner look.
All features are available for all versions of the application thanks to this uniformity, making Trust.Zone ideal for users requiring privacy across a number of devices.
Linux & macOS
Currently, Trust.Zone does not offer all-in-one applications for other operating systems at this time. Linux and macOS continues to be supported through custom configurations, but this is undoubtedly trickier to get running for those with less technical knowledge.
Fortunately, Trust.Zone does offer a number of setup guides for these platforms, including older operating systems like Windows Vista to current offerings on the market such as mac OS X and various versions of Linux.
For an affordable VPN service, Trust.Zone is decent enough if you are just getting started with VPNs. That being said, there are quite a few issues that may not appeal to VPN veterans. The connection speed on some servers can be disappointing, while more support options would be welcome as well.
I was extremely happy to see Trust.Zone quickly fix DNS leak issues by bolstering protection to the client and even adding guides for new users to learn what DNS leaks are.
In conclusion, Trust.Zone is a decent enough, affordable VPN, especially if you sign up for the long term and lock in a cheap monthly rate. Sign up for the free trial and check them out for yourself!
Got questions or comments regarding Trust.Zone? Leave them below!